Javier Duran
656 Mesquite St, Imperial,CA
Summary
Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships to provide superior services to the needy of our county
Overview
35
35
years of professional experience
1
1
Certification
Work History
Deputy Director
Imperial County Department of Social Services
El Centro , CA
08.2017 - 12.2023
- Developed and implemented strategic plans for the organization.
- Directed staff in the accomplishment of organizational objectives.
- Monitored and evaluated program effectiveness, making adjustments as necessary.
- Established operational policies and procedures to ensure efficient operations.
- Collaborated with other departments to identify areas for improvement and implement change.
- Ensured compliance with applicable laws and regulations regarding operations.
- Represented the department at meetings, conferences, workshops.
- Prepared reports detailing activities of the department for senior management review.
- Analyzed data to identify trends or patterns in order to anticipate challenges or opportunities.
- Assessed program performance against established goals and objectives.
- Created a culture of accountability within the organization.
- Implemented changes that improved productivity levels.
- Facilitated dispute resolution among team members as needed.
- Developed innovative approaches for improving processes and services.
- Established relationships with external partners to expand services offered.
- Directed special projects and daily operations.
- Cultivated and maintained relationships to promote positive work culture.
Civil Rights Coordinator
Imperial County Department of Social Services
El Centro, CA
01.2006 - 12.2023
- Collated feedback on civil rights concerns raised against employees or the organization.
- Conducted Civil Rights investigations by interviewing customers and staff with relevant information
- Notified the State of complaints and documented state report numbers
- Wrote and delivered comprehensive investigation reports, including proposed actions, to the state.
- Oversaw compliance with Civil Rights regulations through office signage and training staff on Language Line to enable communication in various languages, incorporating sign language. Ensuring that spanish speaking staff has documented in case notes that the client was spoken to in their native language.
Program Manager
Imperial County Department of Social Services
El Centro, CA
04.2005 - 08.2017
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Designed surveys for customers seeking feedback on their experience with the program offerings.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Oversaw program compliance with requirements, schedule and budget.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Disaster Coordinator
Imperial County Department of Social Services
El Centro, CA
09.2006 - 01.2017
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Created emergency situation status reports to discuss response and recovery efforts.
- Stayed up to date on federal, state and local regulations governing emergency response plans.
- Responded to inquiries from internal or external stakeholders regarding emergency management policies and procedures.
- Facilitated interagency coordination in responding to emergencies or disasters.
- Monitored weather conditions, analyzed forecasts, and disseminated information related to hazardous events.
- Was co-located in the Emergency Operations Center to assist in the identification and provision of services to impacted areas of our county.
- I managed shelters with the Red Cross for individuals primarily affected by the earthquakes in 2010 and 2012.
- Facilitated the setup of centralized Local Assistance Centers for diverse emergencies, collaborating with county departments and community-based organizations to provide a one-stop solution for individuals requiring assistance.
Social Worker Supervisor Child Protective Services
Imperial County Department of Social Services
El Centro, CA
07.1997 - 04.2005
- Supervised and guided social workers in writing and presenting juvenile court petitions, and other court reports for children entering and in the county foster care system.
- Develop relationships with Juvenile Court Judges and Attorneys to provide the information in the reports in a way that would expedite the court process and not require unnecessary delays in the process.
- Ensure that the county's Juvenile Process complies with state requirements and laws by consulting with the state judicial counsel.
- Provided crisis intervention services for clients experiencing acute distress.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Collaborated with family members to provide comprehensive support services to clients.
- Participated in professional development activities such as seminars, workshops, trainings.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Maintained lists of resources helpful to clients.
Child Protection Social Worker
Imperial County Department of Social Services
El Centro, CA
11.1990 - 07.1997
- Provided crisis intervention services to families in need of immediate assistance.
- Conducted home visits and assessments to evaluate the safety and wellbeing of children.
- Collaborated with community partners such as law enforcement, schools, and health care providers to ensure the best outcomes for clients.
- Developed case plans and service agreements that outlined goals and objectives for each family member.
- Maintained detailed records of all client interactions including notes, reports, assessments, court documents.
- Coordinated resources for families in need of financial assistance or social support services.
- Monitored compliance with court orders ensuring that all conditions are met promptly and accurately.
- Advocates on behalf of children in court proceedings when necessary to ensure their safety and well-being is protected.
- Identified potential placement options for children who cannot remain in their current living environment due to neglect or abuse.
- Investigated allegations of abuse or neglect within 24 hours according to state guidelines.
- Worked closely with foster parents providing training on parenting skills as well as ongoing support during placements.
- Attended monthly staff meetings discussing caseloads and any new developments within the agency.
- Regularly attended court hearings representing the agency's interests while advocating for the best interest of the child.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
Eligibility Specialist
Imperial County Department of Social Services
El Centro, CA
11.1988 - 11.1990
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Processed client applications in accordance with established guidelines.
- Assisted clients with completing forms required for processing applications.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Participated in community events related to social services outreach initiatives.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Education
Central Union High School
El Centro, CA06-1985
Psychology
Imperial Valley College
Imperial, CAPsychology
San Diego State University
San Diego, CACertification
- Social Worker Supervisor Core - Supervisor training which is designed to provide training in Promising research informed practice, educational supervision, policy for child welfare, Managing for results/supervising toward outcomes, case work supervision, and fiscal fundamentals
- Leaders in Action - An executive level training to provide training on influential leadership, navigating personality styles, social and emotional intelligence, strength based leadership, coaching to inspire others, fiscal essentials, presentation skills, organizational change, changing culture, strategic management, political savvy, critical thinking,
Accomplishments
- 9/30/12 - Article in Imperial Valley Press recognizing me with 4 other county employees for our work during the various disasters that happened in Brawley within the last year. The article can be provided upon request.
- 6/27/19 - A certificate and plaque were provided to me by Customs and Border Protection for the assistance that I organized and community partners provided to assist Federal Employees with various services designed to assist them and their families during the Federal Shutdown at the beginning of 2019.
- I have also assisted in organizing a number of large hiring events for employers in the county and one vary large event for the Gran Plaza Outlets in Calexico. We served approximately served 7000 applicants that day and worked with the City of Calexico, Calexico Unified School District, and Local bus agencies.
- I was able to assist in the coordination of the homeless high COVID risk hotel and homeless COVID positive trailers. I was in charge of the staff that provided services to the people at the hotel and the trailers. I was one of the two people who provided transportation to COVID positive individuals and provide intake services to those individuals before entering the trailers.
- I was able to work with the Director in providing services to the migrants that were being released by Immigration and needed to find transportation to their sponsors in various locations within the country.
References
References available upon request.
Timeline
Deputy Director
Imperial County Department of Social Services
08.2017 - 12.2023
Disaster Coordinator
Imperial County Department of Social Services
09.2006 - 01.2017
Civil Rights Coordinator
Imperial County Department of Social Services
01.2006 - 12.2023
Program Manager
Imperial County Department of Social Services
04.2005 - 08.2017
Social Worker Supervisor Child Protective Services
Imperial County Department of Social Services
07.1997 - 04.2005
Child Protection Social Worker
Imperial County Department of Social Services
11.1990 - 07.1997
Eligibility Specialist
Imperial County Department of Social Services
11.1988 - 11.1990
- Social Worker Supervisor Core - Supervisor training which is designed to provide training in Promising research informed practice, educational supervision, policy for child welfare, Managing for results/supervising toward outcomes, case work supervision, and fiscal fundamentals
- Leaders in Action - An executive level training to provide training on influential leadership, navigating personality styles, social and emotional intelligence, strength based leadership, coaching to inspire others, fiscal essentials, presentation skills, organizational change, changing culture, strategic management, political savvy, critical thinking,
Central Union High School
Psychology
Imperial Valley College
Psychology
San Diego State University
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