Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javier Figueroa

Bridgeport,CT

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience

Work History

Receiving Lead/ Customer Service

Whole foods market
05.2016 - 02.2020
  • Store receiver 2016-2020
  • Provided customer service, assisted customers with their shopping experience and manage sales floor
  • Unloading merchandise from trucks to store
  • Email and call vendors to order or replace product
  • Sending and receiving shipments
  • Kept sales area organized
  • Stocked merchandise as needed
  • Answered constant flow of customer calls with minimal wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Skilled at working independently and collaboratively in a team environment
  • Put together pallets for restocking and sales teams to replenish sales floor
  • Staged, down stacked and transported items pulled off trucks to facilitate immediate use
  • Assisted shipping team by helping prepare loads and move to waiting trailers
  • Maintained accurate computer inventory by entering data from incoming and new shipments
  • Moved loads with correct and safe use of forklifts and pallet jacks
  • Tagged and prepared new merchandise for retail sales
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment
  • Sorted and delivered materials to different work areas and staff
  • Processed required paperwork to expedite handling of shipped and received goods
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Coached team members to deliver hospitable, professional service while adhering to set service models
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Answered customer telephone calls promptly to avoid on-hold wait times

Roof Installer

Exterior Homes Multiple
01.2015 - 08.2016
  • Assisted with roof installations
  • Cleaned gutters and replaced old gutters with new
  • Maintained clean work environment
  • Demonstrated proper use of power tools and general tools
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings
  • Inspected problem roofs to determine best repair procedures
  • Managed inventory of roofing supplies and materials
  • Fastened composition shingles and sheets to roof with asphalt, cement and nails
  • Cleaned up work areas upon completion of projects
  • Operated variety of tools and equipment to safely and efficiently perform tasks
  • Assisted with installation of gutters and downspouts
  • Corrected improper drainage and ventilation problems
  • Supervised apprentices and helpers, offering feedback and boosting skills

Assembler

Advantage solutions
01.2020 - Current
  • Inspection and Maintenance on John Deere equipment
  • Travel to over see 10 different Home Depot stores to complete orders
  • Completed durable assemblies and subassemblies with hand and power tools
  • Followed outlined specifications to implement assembly plans
  • Conducted quality assurance inspections on finished components and identified issues
  • Aligned materials and merged parts to construct complex units
  • Updated logs and completed production reports
  • Assembled production parts with high degree of accuracy and precision using hand and power tools
  • Trained new assembly personnel on proper use of equipment
  • Monitored inventory, keeping necessary supplies on hand
  • Troubleshot and resolved mechanical issues that occurred during assembly

Education

High School Diploma -

Trumbull High School
Trumbull, CT
06.2017

Skills

  • Experience with
  • Microsoft Word, Excel, and PowerPoint
  • 1 year Supervisor training
  • Electric power jack certified
  • Leadership experience
  • Communication skills
  • Documentation and reporting
  • Cash Handling
  • Retail store support
  • Order fulfillment
  • Key holder experience

Timeline

Assembler

Advantage solutions
01.2020 - Current

Receiving Lead/ Customer Service

Whole foods market
05.2016 - 02.2020

Roof Installer

Exterior Homes Multiple
01.2015 - 08.2016

High School Diploma -

Trumbull High School
Javier Figueroa