Javier Flores
Rialto,CA
Summary
Detail-oriented retail associate with extensive experience in communications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
Overview
7
7
years of professional experience
Work History
Kitchen Team Member
Chick-fil-A Restaurants
12.2023 - 06.2024
- Heart of House Team Members fill critical roles in the restaurant: consistently preparing and serving 'CRAVE'able food for our guests with a level of excellence and quality that most quick-service restaurants do not demand
- Mainly prepare, cook, and assemble food products that are of excellent quality for our guests
- Work in a fast-paced environment, in which one is challenged to learn and grow.
Customer support associate
The Home Depot
03.2023 - 06.2023
- Primarily engage customers and support any special requests
- Responsible for tracking and maintaining products outside of the store
- Support daily operations to maintain exceptional store conditions
- Observe the check-out area and report any suspicious/fraudulent activity
- Verify large transaction bills to provide satisfactory service and reduce inventory 'shrink'.
Supervisor, Ship Clerk
Amazon Inc.
10.2019 - 10.2022
- Work alongside the manager to oversee all Outbound processes and ensure they meet shift plan expectations
- Coordinate with neighboring department supervisors to maintain constant flow of production throughout the shift
- Work with programs such as SharePoint/Excel to supervise volume processed and monitor headcount
- Responsible for tracking and reporting labor hours.
- Ship Clerk: Perform various yard functions which include routine inbound/outbound load inspections, receive/depart non-inventory loads, track outgoing/incoming loads, report all BOLs and communicate with external companies regarding load information
- Record all information such as weight, quantity, departure time, etc
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
Shift Lead, Assistant Kitchen Manager
Miguel's Jr.
10.2017 - 10.2019
- Responsible for managing both kitchen and FOH headcount throughout the shift
- Manage cash flow and maintain safety within the restaurant
- Accountable of submitting end of shift reports to the General Manager to provide insight on shift's barriers and performance
- Participate in weekly production meetings to improve restaurant performance.
- Assistant Kitchen Manager: Responsible for managing the kitchen team and dividing BOH job processes
- Ensure all equipment is sanitized and functioning properly
- Oversee kitchen staff and ensure meals are prepared in a timely manner
- Responsible for closing and cleaning the kitchen, tracking inventory and placing orders for scarce ingredients/supplies.
Education
Associate Degree -
San Bernardino Valley College
San Bernardino, CA10.2024
High School Diploma - undefined
Colton High School
Colton, CA05.2017
Skills
- Computer proficiency
- Well organized and detail oriented
- Intermediate knowledge of Microsoft Word/Excel/Office
- Strong verbal/written communication skills
- Fluent reader/writer/speaker in Spanish
- Capable of multitasking and working under pressure
- Stocking Supplies and Retail Products
- 3 years of Operations and staff Management
- Inventory Control
Volunteer Experience
Shower of Blessings Youth Leader, Currently volunteering at a non-profit church where several hours a week are contributed to support the community.
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Team Member
Chick-fil-A Restaurants
12.2023 - 06.2024
Customer support associate
The Home Depot
03.2023 - 06.2023
Supervisor, Ship Clerk
Amazon Inc.
10.2019 - 10.2022
Shift Lead, Assistant Kitchen Manager
Miguel's Jr.
10.2017 - 10.2019
Associate Degree -
San Bernardino Valley College
High School Diploma - undefined
Colton High School
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