Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Javier Gallego

Albuquerque,NM

Summary

A dynamic professional with a proven track record of enhancing customer satisfaction and retention at Javi's Barbershop through exceptional service and meticulous cleanliness. Leveraging outstanding client retention skills and accurate money handling, I excel in fast-paced environments, consistently prioritizing customer safety and satisfaction. My journey has honed my ability to be a highly motivated self-starter, ensuring business success and growth.

Overview

20
20
years of professional experience

Work History

Barber/Owner

Javi's Barbershop
Los Lunas, NM
05.2024 - Current
  • Promoted special offers and discounts to attract new customers.
  • Scheduled appointments for clients based on availability of staff members.
  • Ensured all safety precautions were taken while performing haircuts.
  • Managed cash register transactions accurately and efficiently.
  • Inspected equipment regularly to ensure proper functioning before use.
  • Communicated effectively with customers to create a pleasant experience.
  • Maintained inventory of supplies such as clippers, scissors and razors.
  • Provided excellent customer service by responding quickly to inquiries or complaints.
  • Managed cash register transactions accurately.
  • Sanitized equipment and parts and maintained work areas in neat fashion.
  • Handled incoming phone calls and scheduled appointments.
  • Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
  • Shaved, trimmed and shaped beards and mustaches.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Monitored performance of personnel against goals set forth by the company.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.

Barber

|Jakes Barber Shop
Los Lunas, NM
09.2021 - 05.2024
  • Sanitized equipment and parts and maintained work areas in neat fashion.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Responded to customer inquiries by phone, email, and in person.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Established loyal clientele through relationship-building and excellent customer service.

Sales Representative

Home Depot
Los Lunas, NM
10.2023 - 12.2023
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Researched competitors' products, prices, and sales techniques.

Courier/Truck Driver

Friend Tire Company
Albuquerque, NM
09.2019 - 12.2021
  • Communicated with customers to coordinate delivery times.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Drove company vehicle to transport tires between locations safely and efficiently.
  • Collected payments from customers upon delivery of goods as required.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Responded quickly to emergency situations requiring immediate action.
  • Coordinated parcel delivery using strong time management skills.
  • Documented pickups and deliveries and submitted reports after shift.
  • Checked and secured tire loads before deliveries.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.

Courier/Delivery Driver

DMC Logistics
Albuquerque, NM
10.2016 - 11.2017
  • Performed regular inspections of trucks and trailers to ensure compliance with safety regulations.
  • Maintained accurate records of deliveries and pickups.
  • Loaded cargo onto truck beds in a secure manner.
  • Provided timely delivery of goods according to customer needs.
  • Organized paperwork related to shipments such as manifests, bills of lading.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Delivered goods/medical supplies in a timely fashion while adhering to speed limits and other traffic regulations.

Barber

Blown Away Salon And Spa
Albuquerque, NM
01.2014 - 01.2016
  • Greeted customers, provided consultation services and identified customer needs.
  • Provided hair care advice, including product recommendations and styling tips.
  • Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
  • Kept up to date on new trends in men's hairstyles and facial hair designs.
  • Assisted other barbers as needed during busy times or when short staffed.
  • Maintained inventory of supplies such as clippers, scissors and razors.
  • Sanitized equipment and parts and maintained work areas in neat fashion.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Cleaned and sterilized scissors, combs and clippers in alignment with safety and sanitation standards.
  • Cut and trimmed hair according to clients' instructions or current hairstyles.

Security Assistant

Ballon Fiesta Security
Albuquerque, NM
01.2013 - 01.2015
  • Seasonal Security Job
  • Assisted in the development of security policies and procedures.
  • Provided support to security staff during events or emergencies.
  • Worked closely with management on developing strategies for improving site security measures.
  • Maintained high levels of alertness throughout shifts.
  • Provided friendly and professional assistance to employees, visitors and customers.

Janitor/Carpet Cleaner

Calvary Of Albuquerque
Albuquerque, NM
01.2013 - 01.2014
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Attend training sessions regularly to keep updated on new safety protocols.
  • Organized custodial closets to easily find equipment and supplies.
  • Shampooed carpets.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Set up tables and chairs for events: weddings, funerals, services, and additional special events.
  • Monitored building security and safety by locking doors or avoiding hazards.

Carpet Cleaner

ServiceMasters
Albuquerque, NM
01.2012 - 01.2013
  • Performed spot removal, stain treatment, and deodorization of carpets.
  • Steam-cleaned or shampooed carpets.
  • Stripped, sealed and polished floors.
  • Delivery driver to job sites when supplies were needed.

Furniture Assembler

OSI-IOS-Office System Installation
Albuquerque, NM
01.2010 - 01.2012
  • Assemble furniture according to instructions, using hand tools such as screwdrivers, hammers, wrenches, and pliers.
  • Load and unload heavy furniture from trucks or containers onto dollies or carts.
  • Follow safety protocols at all times while assembling furniture.
  • Maintained clean and organized workspace with tools necessary for quick assembly.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
  • Worked in warehouse by helping stocking and cleaning.

Carpet Cleaner

MILLICARE OF ALBUQUERQUE
Albuquerque, NM
01.2007 - 01.2010
  • Transported equipment from job site to job site in company vehicle.
  • Conducted post-cleaning inspections to ensure that carpets meet industry standards.
  • Kept work area clean at all times and disposed of waste materials according to regulations.
  • Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
  • Maintained cleaning machines and tools and verified excellent condition before using at customer site.
  • Steam-cleaned or shampooed carpets.
  • Cleaned carpets using hot water extraction method.
  • Moved furniture as necessary for access to carpeted areas.
  • Used specialized tools such as steam cleaners, vacuums, power washers, and extractors.
  • Communicated professionally with clients throughout the duration of each project.
  • Maintained inventory of supplies and ensured that they are properly stored between jobs.
  • Used special treatments to remove stains without damaging surfaces.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Followed company uniform, performance and security policies with every job.
  • Dusted furniture, machines or equipment.

Courtesy Clerk

Smiths Food And Drug
Albuquerque, NM
01.2005 - 01.2006
  • Greeted customers and provided assistance in locating items.
  • Assisted customers with product selection and answered questions about store policies.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Carried out special orders requested by customers promptly and efficiently.

Education

Barber License - Barbering

Albuquerque Barber College
Albuquerque, NM
01-2014

High School Diploma -

National High School
Albuquerque, NM
05-2012

Required High School

West Mesa High School
Albuquerque, NM

Skills

  • Highly motivated self-starter
  • Cleaning and sanitation
  • Customer safety
  • Outstanding customer service
  • Outstanding client retention
  • Professional manner
  • Accurate money handling

References

References available upon request.

Timeline

Barber/Owner

Javi's Barbershop
05.2024 - Current

Sales Representative

Home Depot
10.2023 - 12.2023

Barber

|Jakes Barber Shop
09.2021 - 05.2024

Courier/Truck Driver

Friend Tire Company
09.2019 - 12.2021

Courier/Delivery Driver

DMC Logistics
10.2016 - 11.2017

Barber

Blown Away Salon And Spa
01.2014 - 01.2016

Security Assistant

Ballon Fiesta Security
01.2013 - 01.2015

Janitor/Carpet Cleaner

Calvary Of Albuquerque
01.2013 - 01.2014

Carpet Cleaner

ServiceMasters
01.2012 - 01.2013

Furniture Assembler

OSI-IOS-Office System Installation
01.2010 - 01.2012

Carpet Cleaner

MILLICARE OF ALBUQUERQUE
01.2007 - 01.2010

Courtesy Clerk

Smiths Food And Drug
01.2005 - 01.2006

Barber License - Barbering

Albuquerque Barber College

High School Diploma -

National High School

Required High School

West Mesa High School

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Javier Gallego