Javier Gil
Pleasant Grove,UT
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Moved from Venezuela 3 years ago and now trying to get experience in the marketing field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Cupbop
Cedar Hills, UT
11.2023 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Crew Member Team Leader
McDonald's
Highland, UT
02.2023 - 07.2024
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Established effective communication channels between management staff and crew members.
- Monitored team member performance to ensure quality standards were met.
Education
Pre-business With A Focus On Marketing
Brigham Young University
Provo, UT04-2030
High School Diploma -
Lone Peak Highschool
Cedar Hills, UT05-2024
Skills
- Shift leadership
- Positive Attitude
- Issue Resolution
- Cash Handling
- Motivational Leadership
- Customer Service Management
- Goal Setting and Tracking
- Strong verbal and written communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Student Council member at Lone Peak High School
- Language tutor for Non-English speaking individuals
Certification
- Seal of biliteracy
- Lone Peak annual Excalibur award voted by teachers
Accomplishments
- Gold graduation chord for 4.0 GPA in High School
Timeline
Shift Leader
Cupbop
11.2023 - Current
Crew Member Team Leader
McDonald's
02.2023 - 07.2024
Pre-business With A Focus On Marketing
Brigham Young University
High School Diploma -
Lone Peak Highschool