Lilliana Castro
Kennewick,WA
Summary
Capable Job Title passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Can adapt to anything and provide excellent customer support and satisfaction. Experienced in sales and management and customer service. The best part of my experience is that I have been in the industry for over three years and have adapted to the business environment and have been able to get my hands full with experience in customer service, sales, marketing etc.
Overview
5
5
years of professional experience
Work History
Head Bartender
Ty’s Bar And Grill
05.2023 - Current
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Server
Bamboo Mongolian
05.2019 - 02.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED
Skills
- Measurement accuracy
- Attentive service
- Customer Service
- Managing cash register
- Suggestive Selling
- Strong Communication Skills
- Sales and Upselling Techniques
- Sales expertise
- Staff Management
- Salesmanship
- Self Motivation
- Adaptability
- Professionalism
Timeline
Head Bartender
Ty’s Bar And Grill
05.2023 - Current
Server
Bamboo Mongolian
05.2019 - 02.2023
GED