Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JAVIER GONZALEZ

MIAMI GARDENS,Florida

Summary

Proven professional with a robust background in transportation and customer service, notably at Lyft. Expert in navigational systems and GPS, ensuring efficient and safe delivery. Excelled in building relationships, highlighted by exceeding customer satisfaction through creative problem-solving. Skilled in vehicle inspections and safety management, consistently maintaining a clean driving record. Demonstrates a unique blend of punctuality and adaptability, driving operational excellence.

Overview

13
13
years of professional experience

Work History

Driver

Lyft
Miami, FL
09.2015 - Current
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Maintained confidentiality of sensitive materials during transport.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided customers with information about local roads or highways.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Assisted with loading and unloading freight when necessary.
  • Delivered packages to customers in a timely and efficient manner.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Transported riders to designated stops according to pre-determined schedules.

Cashier

Chevron
Miami, Florida
02.2012 - 08.2016
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Checked personal identifications during alcohol and tobacco sales.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Assembly Line Worker

Taurus International MFG
Miami, FL
03.2012 - 01.2013
  • Adjusted machine settings according to job requirements, ensuring optimal performance.
  • Maintained accurate records of product counts and materials used during assemblies.
  • Loaded raw materials into machines for processing according to instructions provided by supervisors.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Organized work area daily to ensure efficient workflow throughout shift.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Maintained a safe work environment by adhering to all safety regulations and procedures.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Worked through each required task and step in production processes.
  • Provided assistance in other departments when needed.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.

Education

Associate of Science - Accounting

Augusto Cesar Sandino
Havana Cuba
07-2003

Associate of Arts - Bartender

Escuela Nacional Gastronomia Turismo Havana
Havana Cuba
01-1998

Skills

  • Load monitoring
  • Delivery pickup
  • Passenger transportation
  • Daily logging
  • Commercial driving
  • Navigational systems and GPS
  • Verbal and written communication
  • Driving in adverse conditions
  • Traffic laws
  • Clean driving record
  • Equipment operation
  • Vehicle inspections
  • Safety protocols
  • Safe driving practices
  • Passenger support
  • Relationship building
  • Adaptable driving techniques
  • Emergency response
  • Safety management
  • Time management
  • Friendly and outgoing
  • Problem-solving
  • Passenger guidance
  • Order picking and processing
  • Punctuality
  • Punctual and reliable
  • Confidentiality
  • Transportation

Languages

Spanish
Professional
English
Limited

Timeline

Driver

Lyft
09.2015 - Current

Assembly Line Worker

Taurus International MFG
03.2012 - 01.2013

Cashier

Chevron
02.2012 - 08.2016

Associate of Science - Accounting

Augusto Cesar Sandino

Associate of Arts - Bartender

Escuela Nacional Gastronomia Turismo Havana

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JAVIER GONZALEZ