Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Javier Gonzalez

Edinburg,TX

Summary

Dynamic retail professional with proven expertise in customer service and team leadership at Xoom. Enhanced sales through strategic merchandising and improved operational efficiency. Skilled in money handling and conflict resolution, fostering strong relationships with staff and customers alike, resulting in a positive shopping experience and increased brand loyalty.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Xoom
04.2022 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Sales Floor Specialist

Lowes
12.2021 - 01.2022
  • Provided exceptional customer service, addressing concerns promptly and ensuring a positive shopping experience for all patrons.
  • Improved overall efficiency of the sales floor by conducting regular audits of in-store processes and making recommendations for improvements.
  • Developed strong relationships with clients, fostering trust and cultivating repeat business for the store.
  • Contributed to successful store events and promotions, driving foot traffic and increasing brand awareness in the community.
  • Collaborated with team members to achieve monthly sales targets and drive store performance.
  • Assisted in visual merchandising efforts, creating eye-catching displays that attracted customers and increased sales.

Retail Sales Associate Cashier

JCP
02.2018 - 11.2020
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Handled customer POS transactions while promoting JCP credit cards and Bonuses or customer inquieries.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.

Cashier

Family Dollar
06.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Education

Bachelor of Science - Rehabilitation Science

The University of Texas Rio Grande Valley
Edinburg, TX
05-2020

Rehabilitation

Johnny G Economides High School
Edinburg, TX
08-2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff supervision
  • Conflict resolution
  • Retail operations

Languages

Spanish
Full Professional
English
Full Professional
German
Limited Working
Russian
Limited Working

Timeline

Assistant Manager

Xoom
04.2022 - 03.2025

Sales Floor Specialist

Lowes
12.2021 - 01.2022

Retail Sales Associate Cashier

JCP
02.2018 - 11.2020

Cashier

Family Dollar
06.2016 - 08.2017

Bachelor of Science - Rehabilitation Science

The University of Texas Rio Grande Valley

Rehabilitation

Johnny G Economides High School

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Javier Gonzalez