Javier Gonzalez Jr
St Francis,WI
Summary
Accomplished Field Service Technician with a proven track record of enhancing equipment functionality and client satisfaction, notably at James Imaging Systems. Skilled in troubleshooting, repair, and preventive maintenance, I excel in teamwork and maintain a courteous demeanor under pressure. Demonstrated ability to improve operational efficiency, with a focus on delivering exceptional service and fostering continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Technician
James Imaging Systems
10.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Field Service Technician
Office Technology Group
08.2020 - 09.2021
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
Field Service Technician
Impact
03.2019 - 03.2020
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Service Technician
Ricoh USA
05.2015 - 03.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Service Technician
Central Office Systems
03.2010 - 05.2015
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Checked, repaired and repacked survival equipment to meet specifications.
Insert Machine Operator
M&I Bank
03.2009 - 03.2010
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Contributed to achieving production targets by consistently meeting or exceeding daily quotas.
- Collaborated with team members for efficient workflow, minimizing delays in the production process.
- Conducted thorough pre-shift inspections of machines to ensure optimal functionality throughout each shift.
Field Service Technician
Copy Plus Inc.
05.2009 - 05.2009
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Education
Certificate Of Completion - Micro Computer Hardware Technology
Milwaukee Business Training Institute
Milwaukee, WI06.1999
Custer High School
Milwaukee, WI06.1998
Skills
- Problem-Solving
- Troubleshooting and repair
- Field Repairs
- Preventive Maintenance
- Teamwork and Coordination
- Mechanical Aptitude
- Valid Driver's License
- Repair and Installation
- Courteous and Professional
- Installation and maintenance
- Accountability and Work Ethic
Certification
Trained In Hp Design Jet Wide Format and A3&A4 Multi function Devices
Completed Konica Minolta Outward Associate Training courses for Multi Function Devices
Completed Training By Ricoh Americas in Various A3&A4 Devices .
Completed Kyocera online course for A3&A4 devices .
Timeline
Field Service Technician
James Imaging Systems
10.2021 - Current
Field Service Technician
Office Technology Group
08.2020 - 09.2021
Field Service Technician
Impact
03.2019 - 03.2020
Service Technician
Ricoh USA
05.2015 - 03.2019
Service Technician
Central Office Systems
03.2010 - 05.2015
Field Service Technician
Copy Plus Inc.
05.2009 - 05.2009
Insert Machine Operator
M&I Bank
03.2009 - 03.2010
Certificate Of Completion - Micro Computer Hardware Technology
Milwaukee Business Training Institute
Custer High School
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