Javier Guerra
Cutler Bay,FL
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills, contribute to group success and. Offers strong administrative, relationship-building and problem-solving abilities. Highly adept at training.
Overview
5
5
years of professional experience
Work History
English Teacher
Self-employeed
09.2018 - 09.2020
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Help Desk Manager
ETCSA
02.2020 - 07.2022
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed help desk consisting of 4 employees and conducted performance evaluations.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Shift Manager
Burger King
12.2022 - 03.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Sales Representative
Pontevedra Marble & Granite Solutions
04.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Associate of Technology - Informatics Science
IP Pablo De La Torriente
Havana, Cuba12.2019
Skills
- Microsoft Office
- Python
- HTML
- Social Media Communications
- Planning
- Problem Identification
Languages
English
Spanish
Timeline
Sales Representative
Pontevedra Marble & Granite Solutions
04.2023 - Current
Shift Manager
Burger King
12.2022 - 03.2023
Help Desk Manager
ETCSA
02.2020 - 07.2022
English Teacher
Self-employeed
09.2018 - 09.2020
Associate of Technology - Informatics Science
IP Pablo De La Torriente
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