Javier Guerrero
Miami
Summary
Highly motivated and customer-focused retail professional with over two years of experience at Apple. Known for delivering exceptional customer service, achieving top-tier sales performance, and fostering an inclusive and collaborative work environment. Recently partnered with leadership and the business team to strengthen expertise in business customer engagement and refine their overall experience. Skilled in identifying opportunities, recommending tailored solutions, and ensuring seamless operational execution in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Apple Inc.
05.2022 - Current
- Provided outstanding customer service by understanding client needs, presenting customized solutions, and driving consistent performing sales results.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Collaborated with store leadership and the business team over six months to enhance the customer journey for business clients, resulting in improved engagement and satisfaction.
- Acted as a resource for team members by sharing product knowledge, facilitating collaboration, and promoting a positive and productive team culture.
- Ensured operational precision by adhering to company standards, maintaining process accuracy, and supporting multiple customer interactions in a high-traffic retail environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Championed diversity and inclusion by creating a welcoming environment and fostering open communication among team members.
Services Supervisor
Staples
05.2021 - 02.2022
- Oversee front of store operations, champion customer engagement, and drive sales. They also assist the store manager with delegating tasks and ensure the store runs efficiently.
- Motivate and manage associates to meet performance goals, productivity, and quality control standards.
- Follows proper store opening and closing procedures, including alarm checks and security walks.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures.
Education
High School Diploma -
Cutler Bay Senior High
Cutler Bay, FL01-2021
Skills
- Customer Relationship Management
- Business Client Engagement
- Sales Strategy Development
- Team Mentorship and Collaboration
- Expertise in Apple Products and Services
- Operational Efficiency and Compliance
- Inclusive Team Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Specialist
Apple Inc.
05.2022 - Current
Services Supervisor
Staples
05.2021 - 02.2022
High School Diploma -
Cutler Bay Senior High