Javier Guerrero
Trinity
Summary
Insurance sales professional with proven track record in driving growth and achieving targets. Skilled in developing strategic sales plans, client relationship management, and risk assessment. Strong focus on team collaboration and adaptability to changing needs. Known for reliable performance and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Gus Hernandez State Farm
07.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Insurance Sales Agent
Gus Hernandez State Farm
06.2021 - 07.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Developed sales strategies to increase sales of insurance policies.
Benefits Advisor
Aflac
02.2021 - 04.2021
- Assisted in the development of communication materials related to benefits plans, increasing awareness of program updates or changes.
- Provided expert guidance during benefit plan design reviews, resulting in optimized offerings for the workforce.
Commercial Driver
AutoZone
03.2019 - 11.2020
- 1+ years of automotive knowledge and client satisfaction
- Responsible in distributing a group of drivers; safely and in a timely manner to automotive shops in the surrounding Houston area
- Handling back to back phone calls while taking orders and relaying them back to mechanics, to verify types of orders and product price
- Regularly meeting and exceeding a weekly sales quota
- Responsible for daily inspections of proper vehicle safety and maintenance. Such as; checking tire air pressure, checking tire treads, ensuring that all vehicle fluids are at an adequate level, etc
- Monitoring drivers speeds and vehicle handling on a separate computer monitor
- Occasionally going on shop visits with the store manager to communicate with shop owners what we are lacking and can be improving on to better suit owners needs, and requirements.
Server
Carrabbas Italian Grill
01.2018 - 01.2019
- Food service at an upscale, Italian fare restaurant
- Duties include familiarizing guest with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
- Menu knowledge: Memorize details of daily specials, seasonal menu options and items, as well as rotating craft beer options
- Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales
Server/ Togo Specialist / Host
Olive Garden
02.2016 - 01.2018
- Food service at an upscale, Italian fare restaurant
- Duties include familiarizing guest with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
- Menu knowledge: Memorize details of daily specials, seasonal menu options and items, as well as rotating craft beer options
- Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sale
Education
Fire Science -
College of the Mainland
Texas City, TX08.2022
Skills
- Customer service
- Organizational skills
- Customer relations
- Clear oral/written communication
- Product knowledge
- Strong negotiation
- Client retention
- Account management
- Microsoft Teams
- Teamwork and collaboration
- Attention to detail
- Positive attitude
Certification
- Texas P&C License
- Texas Life License
- SFFMA Advanced Fire Fighting 2
Timeline
Office Manager
Gus Hernandez State Farm
07.2024 - Current
Insurance Sales Agent
Gus Hernandez State Farm
06.2021 - 07.2024
Benefits Advisor
Aflac
02.2021 - 04.2021
Commercial Driver
AutoZone
03.2019 - 11.2020
Server
Carrabbas Italian Grill
01.2018 - 01.2019
Server/ Togo Specialist / Host
Olive Garden
02.2016 - 01.2018
- Texas P&C License
- Texas Life License
- SFFMA Advanced Fire Fighting 2
Fire Science -
College of the Mainland
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