Javier Guillen
Brea,CA
Summary
Dynamic retail leader with expertise in customer service and operational efficiency, honed at Kohl's Department Store. Proven track record in enhancing store performance and driving sales through strategic merchandising and team leadership. Skilled in problem-solving and fostering positive, results-driven environment.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
10.2014 - 11.2025
- Led daily operations to enhance store performance and customer satisfaction.
- Developed staff training programs to improve service quality and team efficiency.
- Analyzed sales trends to identify opportunities for promotional initiatives and increased revenue.
- Coordinated visual merchandising efforts to align with brand standards and maximize product visibility.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Payless Shoes Source
02.2003 - 10.2014
- Streamlined scheduling processes to ensure optimal staffing levels during peak hours and special events.
- Work directly with District Manager to support the district through training and supporting other stores.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Directed all aspects of merchandise presentation consistent to corporate standards and directive
- Trained and developed associates to meet high expectations
- Helped drive sales through customer experience by driving UPT and conversion
Education
High School Diploma -
Century High School
Santa Ana, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Store operations
- POS systems operations
- Hiring and training
- Work Planning and Prioritization
- Pricing and markdowns
- Mentoring and coaching
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Kohls Department Store
10.2014 - 11.2025
Assistant Store Manager
Payless Shoes Source
02.2003 - 10.2014
High School Diploma -
Century High School