Experienced sales and customer service professional with a track record of delivering results in fast-paced environments. Skilled in identifying customer needs, providing tailored solutions, and ensuring a seamless client experience. Adept at managing multiple tasks, from closing sales and negotiating contracts to troubleshooting issues and enhancing customer satisfaction. Strong communicator with the ability to build lasting relationships, drive business growth, and maintain high service standards. Passionate about problem-solving, optimizing processes, and creating value for both customers and the company.
- Adept at working independently to research and resolve customer issues with a solution-oriented mindset.
-Strong written and verbal communication skills to effectively interact with customers and internal teams.
-Proven ability to handle complex inquiries and problem resolution across multiple customer service channels.
-Passionate about delivering exceptional customer service and improving service processes to enhance customer satisfaction.
-Results driven sales professional with experience in agency sales, specializing in client acquisition, relationship management, and revenue growth.
-Proven track record of exceeding sales targets by leveraging strong negotiation skills, market analysis, and strategic sales planning.
- Adept at building and maintaining long-term client relationships, identifying new business opportunities, and implementing effective sales strategies to drive business success.
-Experienced in managing a diverse client portfolio while delivering top-tier customer service and support.
-Successfully generated new leads and expanded client base through proactive outreach and networking.
-Consistently met and exceeded sales quotas, contributing to overall company revenue growth.
-Skilled in consultative selling, identifying client needs, and providing tailored solutions.
-Strong ability to analyze market trends and competitor activities to adjust sales approaches.
-Experienced in managing multiple accounts while maintaining high customer satisfaction levels.
-Multi-Channel Communication (Phone, Email, Web Chat, In-Person)
-Conflict Resolution & Problem Solving
-Troubleshooting & Issue Resolution
-Customer Retention & Satisfaction
-Cold Calling & Outreach
-Professional Written & Verbal Communication
-Lead Generation & Prospecting
-Relationship Building & Client Retention