Javier Guzman
Clifton ,NJ
Summary
Dynamic professional with a proven track record at CHRobinson Worldwide Inc, excelling in account management and customer satisfaction. Expert in fostering client relationships and strategic planning, leading to significant client loyalty and business growth. Skilled in both team training and operations, adept at resolving issues to enhance performance and efficiency.
Overview
25
25
years of professional experience
Work History
Transportation Account Manager
CHRobinson Worldwide Inc
04.2005 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends..
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Field Service Technician
Canon Business Solutions
01.2000 - 03.2005
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed safety procedures to avoid injuries in field.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
Associates - Computer Science
Rets Institute
NutleyNj01.2004
Associates - Auto Mechanics
Lincoln Institute of Technology
Union, NJ09.1993
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Customer Relationships
- Issue Resolution
- Networking skills
- Account development
- Team Training
- Goals and performance
- Customer Relationship Management (CRM)
- Operations
- Client meetings
Languages
Spanish
Elementary
Timeline
Transportation Account Manager
CHRobinson Worldwide Inc
04.2005 - Current
Field Service Technician
Canon Business Solutions
01.2000 - 03.2005
Associates - Computer Science
Rets Institute
Associates - Auto Mechanics
Lincoln Institute of Technology