Javier Hernandez
San Diego,CA
Summary
Dynamic and results-oriented professional with experience at the San Ysidro Teen Center, adept in activity planning and customer service. Excelled in fostering athlete confidence and cultivating team spirit, alongside managing customer relations at Deliliah's Variations. Skilled in computer applications and event coordination, with a proven track record of enhancing community engagement and customer loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Intern
City of San Diego Parks and Recreation Deparment
10.2023 - Current
- 2023 Park Ambassador program graduate.
- Coached and officiated youth soccer, basketball, softball, futsal, and flag football ages 5-16 at the San Ysidro Teen Center and Cesar Chavez Community Center.
- Worked special events such as Parks After Dark, Teen Nite, City Wide tournaments, Halloween and Holiday Carnivals.
- Worked various camps such as Nature Camp and Holliday camp.
- Attended officiating and coaching clinics for football, soccer, and basketball.
- Assisted senior events such as lotería, karaoke, and chaperoned a field trip to the San Diego Safari Park.
- As of February 2024, my internship ended but I have remained on as volunteer coach for a 12 and under basketball team at Cesar Chavez Community Center.
Customer Service Cashier
Deliliah's Variations
06.2020 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Tourism And Recreation Management
Arizona State University
Tempe, AZSouthwestern College
Chula Vista, CACastle Park High School
Chula Vista, CA2021
Skills
- Sports knowledge
- Computer Skills
- Policy Implementation
- Activity Coordination
- Schedule Management
- Age-Appropriate Activities
- Customer service skills
- Facility Management
- Activity Planning
- Event Planning
- Community Outreach
- Customer and Service-Oriented
Certification
CPR and First Aid Certified
Food Safety Handling training.
Accomplishments
- Head coach for a 10 and under City Wide Flag Football Finalist.
- Recruited and coached the first ever youth basketball team at the San Ysidro Teen Center and reached the district playoffs.
- Head coach of 3 consecutive teams that have reached City Wide. Softball, futsal, and flag football.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Intern
City of San Diego Parks and Recreation Deparment
10.2023 - Current
Customer Service Cashier
Deliliah's Variations
06.2020 - 11.2021
Tourism And Recreation Management
Arizona State University
Southwestern College
Castle Park High School
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