Summary
Overview
Work History
Education
Skills
Timeline
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Javier Hinojosa

Laredo,TX

Summary

Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
Laredo, TX, United States
10.2024 - 12.2024
  • Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
  • Participated in community outreach programs to promote brand awareness and loyalty
  • Maintained up-to-date knowledge of product offerings to provide accurate information to customers

Customer Service Cashier

Walmart
Laredo, TX, United States
02.2023 - 10.2023
  • Processed online orders for in-store pickup by retrieving items from shelves and preparing packages for collection
  • Recaptured sales from dissatisfied customers by listening and resolving problems
  • Assisted customers with self-checkout machines when needed, troubleshooting any issues that arose during process

Bartender

Las Palmas Food Trucks & Park
Laredo, TX, United States
02.2019 - 02.2023
  • Checked ID cards to verify age requirements for customers purchasing alcohol
  • Engaged in continuous learning about new beverage trends and products
  • Trained new staff on bar operations, improving team efficiency
  • Operated cash registers accurately, handling cash and credit card transactions efficiently

Restaurant Associate

Laredo Taco Company
Laredo, TX, United States
01.2021 - 06.2021
  • Cleaned and polished counters, furniture and floors to remove spills and food particles
  • Satisfied guests with prompt assistance and friendly service
  • Performed closing duties like cleaning floors, counting cash drawers, and securing facility after all guests had departed

Education

High School -

United South High School
Laredo, TX
07.2023

Associate in Fine Arts (A.F.A.) -

Laredo College
Laredo, TX
06.2023

Skills

  • Business development understanding
  • Professional telephone demeanor
  • Positive Language Use
  • Reading comprehension
  • Communication skills

Timeline

Customer Service Representative

Concentrix
10.2024 - 12.2024

Customer Service Cashier

Walmart
02.2023 - 10.2023

Restaurant Associate

Laredo Taco Company
01.2021 - 06.2021

Bartender

Las Palmas Food Trucks & Park
02.2019 - 02.2023

High School -

United South High School

Associate in Fine Arts (A.F.A.) -

Laredo College

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Javier Hinojosa