Summary
Adept Cloud Support Engineer with a proven track record at Amazon Web Services, enhancing customer satisfaction and reducing downtime through expert AWS support and network troubleshooting. Skilled in cloud architecture design and fostering team growth, I excel in bridging technical and non-technical gaps, demonstrating both hard and soft skills in high-stakes environments.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Cloud Support Engineer
Amazon Web Services
12.2019 - Current
- Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
- Participating in interviewing new candidates insisting on the highest standards to hire and develop the best.
- Part of on-call team providing assistance to recently joined engineers helping them ramp-up.
- Bridged communication gaps between technical teams and non-technical stakeholders, resulting in better collaboration on resolving issues for our customers.
- Providing support on a best effort basis with other AWS services related to the main services I supported such as: AWS RDS Databases, AWS CloudWatch, AWS Virtual Private Cloud, AWS EC2 Instance, AWS Certificate Manager, AWS Resource Access Manager.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues regarding the following AWS Services: AWS Site to Site VPN, AWS Client VPN, AWS Transit Gateway, AWS Direct Connect
Network Analyst
Schneider Electric
06.2018 - 12.2019
- Reduced downtime by proactively monitoring system health and addressing potential issues.
- Upgraded network software and hardware for optimized performance.
- Troubleshot and maintained networking devices and infrastructure across the sites in the American continent.
- Configured and installed wireless controllers, routers and switches.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Completed remote repairs involving software solutions and hardware repairs.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Network Support Engineer
Softtek
03.2011 - 02.2017
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Diagnosed and executed resolution for network and server issues.
Education
Titulo De Ingenieria - Electronica Y Comunicaciones
12.2014
Skills
- Network Troubleshooting
- Cloud Architecture Design
- Customer Support
- AWS Expertise
- Network configuration
- Troubleshooting
- Network support
- VPN configurations
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceHealthcare benefitsFlexible work hours401k matchPersonal development programsWork from home optionSoftware
Office Suite
Wireshark
Interests
DevOps
Videogames
Cinema
Timeline
Cloud Support Engineer - Amazon Web Services
12.2019 - Current
Network Analyst - Schneider Electric
06.2018 - 12.2019
Network Support Engineer - Softtek
03.2011 - 02.2017
Universidad Autonoma De Nuevo Leon - Titulo De Ingenieria, Electronica Y Comunicaciones