Javier Lopez
Laredo,TX
Summary
CPR certified
Non-CDL certified for DOT vehicles
Intake Certified
Overview
8
8
years of professional experience
Work History
Security Officer
Rio Grande Processing Center with The Geo Group (RGPC)
Laredo, TX
11.2022 - Current
- Proficient in record keeping of facility’s daily procedures
- Using time stamps for record book logs on any person or detainee entering a building and their reason for entry/exit
- Experienced in Intake with data entry for new arrivals including their seperatees and determining which detainees cannot be housed with each other for preventative measures
- Additionally, conduct daily facility counts and process ensuring every body entering and exiting the facility is accounted for
- Report writing constantly
- For example: When a Use of Force is activated, the officers must document in detail those members involved and what each person was responsible for during such an event
- Providing information on what tools and equipment were used and what was actually used
- There are also follow up reports needed to identify if there were any injuries sustained by the staff or involved detainees as well as the medical involvement that would apply
- Crowd management and escorting procedures
- Often with the application of restraints for maximized control of a detainee
- Knowledgeable in security clearance with x-ray, metal detecting procedures, and contraband retrieval
- Proficient in safety and legal evaluations of detainees
- Being able to de-escalate tense situations within housing populations with verbal commands and the least amount of force necessary if applicable
- Certified as a Non-CDL driver for DOT passenger vehicles
- Certified in CPR and live preservation methods including the use of AED and Narcan
StageHand
All Stage Productions Inc. (ASPI)
Laredo, TX
09.2016 - Current
- Physically demanding tasks non-stop in which energetic members must endure lifting, pushing, crouching and climbing to build stage sets for entertainment performances at the Sames Auto Arena
- In some cases, travel was a requirement and members had to learn to work with crews from different locations and adapt to their equipment and techniques
- This job requires members to take the initiative in getting multiple tasks done in a specific time frame; Always working on a time crunch
- Must be able to adapt to different climates and schedules to ensure the venue can see the results
- Discipline in respecting tour members and celebrities is something that is expected at all times, to ensure the team protects the company and the venue’s reputation
- Major emphasis on safety and Personal Protective Equipment (PPE) as there are all sorts of heavy equipment in use at all times, so members are to be cautious and follow given instructions at all times
Merchandiser
PEPSICO
Laredo, TX
04.2021 - 11.2022
- Sales Merchandiser who stocks large retailers with products
- Must load and receive trucks and keep track of stock numbers for each customer through documentation
- Logging data and creating accounts for new customers as needed
- Requires travel on personal vehicle and reliability to receive shipment trucks on time consistently
- Must be self-sufficient in all aspects
Telesales Agent
CONCENTRIX
Laredo, TX
06.2019 - 04.2021
- Licensed sales agent for healthcare plans
- Listening and questioning to understand the customer’s needs and wants for reliable Medicare and Medicaid plans
- Data Entry consists of collecting contact information and determining eligibility for health plans
- Customer service must always meet quality guidelines for a unique experience on each call
- Experience as Floor Support in improving team performance and knowledge that is crucial in all calls for our agents
- Needing to be able to de-escalate supervisor calls by using the USA method: (Understand, Sympathize, and Acknowledge)
Sales Representative
Metro by T-Mobile
Laredo, TX
09.2018 - 03.2019
- Sales representative in a self efficient environment to meet store KPIs (Key Performance Indicators) and sales expectations overall
- Each member is responsible for providing exceptional customer service and assisting the consumers upon arriving in order to find the device and service plan for their day to day needs
- Advertising and presentation techniques are often evolving as promotions change every other week
- So representatives are responsible for appealing to the consumers and driving traffic into the store with signage, pop up booths, flags, etc
Sales Representative
Nike Inc
Laredo, TX
03.2017 - 06.2018
- Shipping and Receiving is a fast-paced task requiring team members to work quickly and efficiently in categorizing merchandise and keeping track of stock
- On the sales floor, members are aiding customers in finding shoes and apparel for their upcoming sporting events and daily needs
- We must stay attentive with ongoing promotions both in-store and online to ensure we are providing the customers the best deals and options
Education
Psychology - Psychology, Art
Texas A&M International University
Laredo, TX08.2019
GED -
Dr. Leo G Cigarroa High School
Laredo, TX06.2017
Skills
- Fluent communication in English
- Fluent communication in Spanish
- Detention and Corrections
- Security
- Restraints
- Facility Count
- Timekeeping
- Documenting
- Report Writing
- De-Escalation
- Data Entry
- Sales
- Call Centers
- Retail
- Driving
- Camera Operating
- Adobe software
- Microsoft Office
- Shipping and Receiving
- Stage Building
- Advertising
- Loading Bay
References
- Juanita Hernandez, Family, (956) 401-1998
- Roberto Vela, Family, (956) 441-5566
- Trenden Martinez, Friend, (956) 615-5881
- Lieutenant Morales, Supervisor - The Rio Grande Processing Center, (956) 718-4700
- Sergeant D. Flores, Supervisor - The Rio Grande Processing Center, (956) 718-4700
- Adalberto Chavarria, Supervisor - All Stage Productions Inc., mediablo67@yahoo.com, (956) 337-6736
- Abigail Chavez, Supervisor - Metro by T-Mobile, (956) 774-8648
- Carlos Hernandez, Supervisor - Nike Inc., carlos.hernandez@nike.com, (956) 712-8018
Awards
- Performance honors and incentives for meeting quality service in calls at Concentrix.
- Certified Life and Health License to sell Medicare Advantage Plans.
- CPR certified including use of AED and other life preservation methods.
- Non-CDL driving certificate for DOT passenger vehicles.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
Rio Grande Processing Center with The Geo Group (RGPC)
11.2022 - Current
Merchandiser
PEPSICO
04.2021 - 11.2022
Telesales Agent
CONCENTRIX
06.2019 - 04.2021
Sales Representative
Metro by T-Mobile
09.2018 - 03.2019
Sales Representative
Nike Inc
03.2017 - 06.2018
StageHand
All Stage Productions Inc. (ASPI)
09.2016 - Current
Psychology - Psychology, Art
Texas A&M International University
GED -
Dr. Leo G Cigarroa High School