Javier Lopez Saavedra
Tucson ,AZ
Summary
Dynamic professional with a proven track record at Alorica, skilled in fostering respectful online communities and enhancing user engagement. Bilingual in English and Spanish, I excel in customer service and problem-solving, driving cross-promotion initiatives that increased traffic. Recognized for attention to detail and teamwork, ensuring quality control in all content submissions.
Overview
4
4
years of professional experience
Work History
Moderator
Alorica
Tucson, AZ
05.2023 - 08.2025
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.
Security Officer
One Limited Security
Tucson, AZ
02.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Plumbing Sales Associate
The Home Depot Inc
Tucson, AZ
09.2021 - 02.2022
- Streamlined inventory management by maintaining accurate records of stock levels and placing timely orders for restocking.
- Supported colleagues during busy periods by stepping into various roles as needed, ensuring smooth operations across the entire store.
- Enhanced customer satisfaction by resolving product issues promptly, offering refunds or exchanges when necessary.
- Increased sales by building strong relationships with clients and understanding their needs for plumbing products.
Education
Amphitheater High School
Tucson, AZSkills
- Negotiation
- Influencing skills
- Salesmanship
- Attention to detail
- Stress tolerance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Cross-cultural communication
- Bilingual English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Moderator
Alorica
05.2023 - 08.2025
Security Officer
One Limited Security
02.2022 - 04.2023
Plumbing Sales Associate
The Home Depot Inc
09.2021 - 02.2022
Amphitheater High School