JAVIER MANRIQUE
Castle Rock,CO
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
11
11
years of professional experience
Work History
Customer Service and Sales Associate
Salammbó Pastry and Chocolate
01.2015 - Current
- Provide personalized customer service in a high-end pastry shop, engaging with clients to understand their needs and offering recommendations to increase sales
- Handle sales transactions, manage inventory, and ensure customer satisfaction through product knowledge and effective communication
- Regularly upsell additional items, increasing average sale value by 15%
Kitchen and Event Support
Ibague Country Club
01.2015 - 12.2015
- Assisted in organizing and catering private events, ensuring smooth coordination and high-quality service delivery
- Worked closely with event organizers to meet customer needs, contributing to positive event feedback
Front-of-House and Customer Relations
Peruvian Restaurant “Me Sabe a Peru”
01.2014 - 12.2014
- Assisted in managing customer orders and providing prompt, friendly service in a fast-paced restaurant environment
- Ensured high levels of customer satisfaction through active listening and addressing customer inquiries
Event Coordinator
Private Events Organization
01.2014 - 12.2014
- Successfully organized and executed private events, from small gatherings to larger functions, focusing on client satisfaction
- Managed client interactions, catering needs, and on-site coordination, developing strong communication and time-management skills
Education
Culinary School -
SENA
06.2015
Culinary Program -
INTECS
12.2014
High School -
SCHOOL LA PRESENTACION
Ibague, Tolima, Colombia01.2013
9th and 10th Grades -
LIBERTY CHRISTIAN SCHOOL
Argyle, Texas12.2012
Skills
- Customer Relationship Management
- Effective Communication and Active Listening
- Sales and Upselling Techniques
- Event and Task Coordination
- Problem Solving and Adaptability
- Strong Work Ethic and Team Collaboration
- Business Development
- Sales expertise
- Excellent people skills
- Hospitality and accommodation
Additionalinformation
Fluent in Spanish and English, Passionate about providing exceptional customer experiences, Experience working in diverse, fast-paced environments
Affiliations
- Highly Recognized Golfer
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service and Sales Associate
Salammbó Pastry and Chocolate
01.2015 - Current
Kitchen and Event Support
Ibague Country Club
01.2015 - 12.2015
Front-of-House and Customer Relations
Peruvian Restaurant “Me Sabe a Peru”
01.2014 - 12.2014
Event Coordinator
Private Events Organization
01.2014 - 12.2014
Culinary School -
SENA
Culinary Program -
INTECS
High School -
SCHOOL LA PRESENTACION
9th and 10th Grades -
LIBERTY CHRISTIAN SCHOOL
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