Javier Marquez
Ontario,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Dealer Liaison
Auto Collision Group
09.2022 - Current
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Gathered, organized and input information into digital database.
- Coordinated logistics of vehicles between three separate certified repair collision centers.
- Created individual appointments for each collision center client.
- Managed over 50 plus customer calls per day.
Collision Advisor
AW Collision
05.2016 - 08.2022
- Provided preliminary estimates for collision repairs by BMW certified repair collision center.
- Created spreadsheets of service invoices and customer vehicles on location.
- Handled logistics of vehicles for transportation between dealerships and collision center.
- Provided exceptional customer satisfaction to all clients from contracted dealers.
Education
Bachelor of Arts - Sociology
California State University - Long Beach
Long Beach, CA05.2014
Skills
- Verbal and Written Communication
- Strong work-ethic with ability to work in fast paced, results driven environment
- Friendliness, enthusiasm, reliability, with positive "team-player" attitude
- Exceptional customer satisfaction
- Detail oriented
- Proficient with Microsoft word and Excel
Languages
Spanish
Native or Bilingual
Timeline
Dealer Liaison
Auto Collision Group
09.2022 - Current
Collision Advisor
AW Collision
05.2016 - 08.2022
Bachelor of Arts - Sociology
California State University - Long Beach