Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Martinez

Bakersfield,CA

Summary

Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.

Overview

11
11
years of professional experience

Work History

Front Office Supervisor

Hacienda Dental
03.2025 - Current
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Helped patients complete necessary medical forms and documentation.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.

Call Center Supervisor

Smileland Dental
05.2016 - 08.2019
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • completed evaluations of new employees to determine strengths and customize training.
  • completed weekly and monthly reports.
  • supervised total department call volume of 250+ per day.
  • managed day-to-day operations, including supervision and assignment delegation for 6-member team

Sales Representative

Serrano's Furniture
11.2014 - 05.2016
  • Increased sales by establishing strong relationships with clients and providing excellent customer service.
  • Coordinated with suppliers to ensure timely deliveries of products while minimizing logistical costs.
  • Exceeded monthly sales targets consistently through effective time management and client engagement strategies.
  • Managed inventory effectively, maintaining accurate records and minimizing stock discrepancies.
  • Updated customers on scheduled deliveries of furniture to homes.

Education

Banking And Finance

North High School
Bakersfield
06-2014

Skills

  • Spanish fluency
  • Shift scheduling
  • Cash handling
  • Appointment scheduling
  • Payment processing
  • Insurance verification
  • Front office management
  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability

Timeline

Front Office Supervisor

Hacienda Dental
03.2025 - Current

Call Center Supervisor

Smileland Dental
05.2016 - 08.2019

Sales Representative

Serrano's Furniture
11.2014 - 05.2016

Banking And Finance

North High School

Similar Profiles

CREATE PROFILE