Javier Montoya
Miami,FL
Summary
Proven leader with a track record of strategic planning and business development at JmVipDetailing, enhancing profitability and client satisfaction. Excelled in team leadership and critical thinking, achieving consistent sales growth. Skilled in negotiation and fostering strong relationships, I drive results through innovative solutions and operational excellence.
Overview
4
4
years of professional experience
Work History
Vice President
JmVipDetailing
04.2022 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Identified opportunities to improve business process flows and productivity.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Increased company growth through collaboration with sales and marketing departments.
- Developed effective business strategies to capitalize on emerging market trends.
Car Detailer
JmVipDetailing
04.2022 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Provided exceptional customer service and addressed customer inquiries.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
- Developed strong relationships with clients, fostering trust in the quality of work provided by our auto detailing services.
- Continually expanded knowledge of industry best practices through ongoing professional development opportunities.
Restaurant Waiter
Shoi's Restaurant
06.2021 - 10.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Sales Associate
9D VRX
12.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Mechanical Engineering
Miami Dade College
Miami, FL12.2024
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Doral, FL06.2021
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Client Relationship Building
- Strategic Planning
- Business Development
- Results-Driven
- Account Management
- Operations Management
- Customer Service
- Risk Management
- Negotiation and Persuasion
- Training and mentoring
- Contract Negotiation
- Budget Oversight
- Sales Leadership
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Vice President
JmVipDetailing
04.2022 - Current
Car Detailer
JmVipDetailing
04.2022 - Current
Restaurant Waiter
Shoi's Restaurant
06.2021 - 10.2021
Sales Associate
9D VRX
12.2020 - 02.2021
No Degree - Mechanical Engineering
Miami Dade College
High School Diploma -
Ronald W. Reagan/Doral Senior High School