Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Javier Morales

Javier Morales

Lake Worth,FL

Summary

Dynamic quality and operations leader with a proven track record at Willis Aeronautical Services, Inc. Skilled in enhancing customer complaint resolution and driving continuous improvement initiatives. Adept at training teams and ensuring compliance with quality standards, demonstrating strong problem-solving aptitude and operational excellence to boost customer satisfaction.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director of Quality and Operations

Willis Aeronautical Services, Inc.
07.2016 - Current
  • Enhanced customer complaint resolution processes, expediting response times and boosting overall satisfaction scores.
  • Enhanced employees'' understanding of quality standards, leading to improved customer satisfaction.
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
  • Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.

Warehouse Associate

Harding Safety AS
10.2015 - 07.2016
  • Consistently lifted materials weighing as much as 100 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Salesperson

AGES, Volvo Aero, VAS Aero Services
05.1998 - 08.2015
  • Worked to build relationships with customers and built potential for additional sales.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Held various roles
  • Lead Quality Inspector
  • Engine Teardown Assistant
  • Quality Inspector
  • Receiving & Shipping

Education

No Degree - Electronic Engineering

ITT Technical Institute
Fort Lauderdale, FL

High School Diploma -

Atlantic Community High School
Delray Beach, FL
06-1994

Skills

  • Operational excellence

  • Customer complaint resolution

  • Continuous improvement

  • Quality assurance

  • Inventory control

  • Training and development

  • Effective multitasking

  • Quality inspection

  • Adaptability

  • Reliability

  • Critical thinking

  • Problem-solving aptitude

Certification

  • Sit down and Stand up Reach Forklift Certified
  • ASA-100 Auditing Certified
  • CPR, and AED Certified
  • Bloodborne Pathogens Certified

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Director of Quality and Operations

Willis Aeronautical Services, Inc.
07.2016 - Current

Warehouse Associate

Harding Safety AS
10.2015 - 07.2016

Salesperson

AGES, Volvo Aero, VAS Aero Services
05.1998 - 08.2015

No Degree - Electronic Engineering

ITT Technical Institute

High School Diploma -

Atlantic Community High School

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