Javier Negrete
San Antonio,TX
Summary
Accomplished Manager and Server with a proven track record at Botika Restaurant, enhancing customer satisfaction and streamlining operations. Expert in time management and exceptional customer service, I've led teams to exceed guest expectations while maintaining high-quality service delivery. Skilled in multitasking and decision-making, I've significantly contributed to creating memorable dining experiences.
Overview
12
12
years of professional experience
Work History
Server
Texas De Brazil
12.2024 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Botika Restaurant
01.2021 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Resolved guests complaints while maintaining positive customer environment.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Server
Botika Restaurant
03.2017 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Smoke Restaurant
08.2016 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Luke Restaurant
03.2013 - 02.2017
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Education
High School Diploma -
Lanier High School
San Antonio, TX05-2002
Skills
- Strong work ethic
- Time management
- Exceptional customer service
- Decision-making
- Staff management
- Relationship building
- Shift scheduling
- Inventory management
Timeline
Server
Texas De Brazil
12.2024 - Current
Manager
Botika Restaurant
01.2021 - 08.2024
Server
Botika Restaurant
03.2017 - 01.2021
Server
Smoke Restaurant
08.2016 - 02.2017
Server
Luke Restaurant
03.2013 - 02.2017
High School Diploma -
Lanier High School
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