Javier Nieves

• Experienced project manager with a proven track record of successfully leading cross-functional teams to deliver projects on time, within budget, and exceeding quality expectations. Proficient in project planning, scheduling, resource management, risk mitigation, and stakeholder communication. Strong leadership, problem-solving, and decision-making abilities, with a focus on driving results and fostering collaborative environments.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

• Established objectives to offer team members clear roadmap to help company achieve overall goals
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• Built and maintained strong working relationships with team members.
• Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings Maintained positive customer relationships by responding quickly to customer service inquiries

Increased sales and customer satisfaction through personalized servicing Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies

Exceeded sales goals by utilizing exemplary customer service skills