Javier Nieves
Marlton,NJ
Summary
Dedicated employee with a proven track record of providing exceptional customer service. Known for creativity and outgoing personality, with strong sales abilities. Experienced in monitoring inventory levels and maintaining clean and appealing customer areas. Seeking a full-time role to develop skills, pursue growth, and expand knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Staff
Philadelphia Eagles
06.2024 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
- Perform various roles ranging from: Ticket Taker, Usher, Guest Service, "Special Teams".
Assistant Store Manager
Lids
10.2023 - Current
- - Generate sales to hit personal and store financial goals. - Assist in preparation of store schedules that provide proper store coverage and are within the company guidelines for wage control. - Assist in recruiting and training store personnel on proper store operations and procedures. - Open and close the store as required following store procedures. - Perform daily store management including; bank drops, inventory management, receiving/transferring products.
Facilities Manager
Scanzano Sports
01.2023 - 10.2023
- - Assist customers and potential customers with any questions concerning our programs, costs, schedule, and availability. - Maintain and control who is allowed to use the facility for liability purposes. - Maintain all equipment and ensure equipment is properly stored and fashioned in appropriate locations. - Maintain and restock all supplies needed for the facility. - Occasionally assist in practices for coach relief purposes.
Administration Scribe
East Stroudsburg University of Pennsylvania
09.2022 - 10.2022
- SMGT Organization and Administration classroom event experience. - Accurately record and document group meeting minutes. - Record and list any organizational updates or requirements on a daily timely basis.
Cashier
Joes Pizzeria and Bistro
06.2021 - 08.2021
- - Provide a positive and consistent customer experience. - Resolve any customer complaints, guide them, provide helpful and relevant information. - Maintain proper communication etiquette either in person or over telephone. - Occasionally provide multitasking relief to the kitchen staff or servers.
Education
East Stroudsburg University of Pennsylvania
01.2023
Skills
- Customer Service
- Sales experience
- Organization Skills
- Customer Service and Engagement
- Sports Management
- Intercultural Communication
- Data Analysis
- Retail Operations
Certification
- SMGT Professional Sport Team Operations - East Stroudsburg University of Pennsylvania
- SMGT Sport Marketing - East Stroudsburg University of Pennsylvania
- SMGT Sport Data Analytics - East Stroudsburg University of Pennsylvania
Awards
- Dean's List - East Stroudsburg University of Pennsylvania (Jun 2022)
- Dean's List - East Stroudsburg University of Pennsylvania (Dec 2021)
- Dean's List - East Stroudsburg University of Pennsylvania (Dec 2020)
- Dean's List - East Stroudsburg University of Pennsylvania (Jun 2020)
Timeline
Event Staff
Philadelphia Eagles
06.2024 - Current
Assistant Store Manager
Lids
10.2023 - Current
Facilities Manager
Scanzano Sports
01.2023 - 10.2023
Administration Scribe
East Stroudsburg University of Pennsylvania
09.2022 - 10.2022
Cashier
Joes Pizzeria and Bistro
06.2021 - 08.2021
East Stroudsburg University of Pennsylvania
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