Javier Nieves
Orlando,FL
Summary
Proven leader and effective problem-solver with extensive experience in customer service and employee management, notably at McDonald's. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in workflow efficiency. Skilled in inventory control and team collaboration, consistently prioritizing safety and customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
04.2024 - Current
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Manager
McDonald's
01.2021 - 10.2023
- Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving
- Was in charge of overseeing and directing the processing of all merchandise and shipments.
- Ensured that employees were productive and on task in order to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to comply with state regulations.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- Kept my cool under duress and in high-pressure customer service situations
- Handled all customer complaints professionally, putting customer satisfaction first.
Maintenance Crew Member
LA Fitness
09.2020 - 03.2021
- Followed routine maintenance checklist.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Orlando Christian Prep
500 S Semoran Blvd, Orlando, FL 3280705.2021
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complex Problem-Solving
- Inventory Control
- Employee Management
Timeline
Customer Service Associate
Wawa
04.2024 - Current
Shift Manager
McDonald's
01.2021 - 10.2023
Maintenance Crew Member
LA Fitness
09.2020 - 03.2021
Orlando Christian Prep