Javier Ochoa
Santa Clarita,CA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Medical Office Representative
Facey Medical Group - Valencia
Valencia, CA
10.2023 - Current
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Provided administrative support to medical staff, including physicians and nurses, by preparing charts for upcoming appointments.
- Maintained patient records in accordance with HIPAA regulations and other applicable laws.
- Greeted patients and visitors upon arrival to the office, providing excellent customer service.
- Coordinated with various departments within the organization such as laboratory services, radiology services, for efficient delivery of healthcare services.
Patient Service Representative
Tri Source International
Valencia, CA
11.2022 - 09.2023
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
- Assisted in the coordination of patient referrals to other medical providers.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed outbound calling campaigns to promote new products or services.
Office Clerk
Ups Store
Canyon Country, CA
02.2021 - 10.2022
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Managed inventory levels by tracking incoming and outgoing packages.
- Responded promptly to customer inquiries about shipment status updates.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
Education
Bachelor of Science - Healthcare Administration
West Coast University
Los Angeles, CA08-2026
Associate of Arts - Medical Administrative Assistant
Platt College
Alhambra, CA09-2023
Skills
- Electronic Health Records Management
- Patient Care Coordination
- Medical terminology proficiency
- Appointment Scheduling
- Front Desk Operations
- HIPAA Compliance
- Medical Charting
- Payment Collection
- Co-payment collection
- Office Administration
- Patient Registration
- Microsoft Office
- Appointment management
- Proficient in Epic Software
Languages
English
Professional
Spanish
Professional
Timeline
Medical Office Representative
Facey Medical Group - Valencia
10.2023 - Current
Patient Service Representative
Tri Source International
11.2022 - 09.2023
Office Clerk
Ups Store
02.2021 - 10.2022
Bachelor of Science - Healthcare Administration
West Coast University
Associate of Arts - Medical Administrative Assistant
Platt College