Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
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Javier Ontiveros

Weslaco,TX

Summary

Dependable and customer-oriented retail professional with hands-on experience in delivering excellent service, supporting sales operations, and maintaining a clean, organized store environment. Proven ability to assist customers with purchases, resolve issues with professionalism, and work efficiently under pressure. Skilled in multitasking, product knowledge, and promoting a positive shopping experience. Brings a strong work ethic, team spirit, and commitment to helping customers feel valued and supported.

Overview

3
3
years of professional experience

Work History

Digital Personal Shopper

Walmart
05.2023 - Current
  • Provided personalized customer service by efficiently selecting, packing, and delivering online grocery and retail orders with accuracy and attention to detail.
  • Maintained a strong knowledge of store inventory and layout to quickly locate items and substitute comparable products when necessary.
  • Communicated effectively with customers regarding order updates, substitutions, and preferences to ensure satisfaction.
  • Collaborated with team members and other departments to meet daily fulfillment goals and improve order turnaround time.
  • Demonstrated strong time management skills in a fast-paced environment while adhering to company safety and quality standards.
  • Assisted with stocking, inventory checks, and maintaining a clean, organized workspace when needed.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Asset Protection Detective

DD's Discount
07.2022 - 05.2023
  • Ensured a safe and welcoming shopping environment by providing excellent customer service while discreetly monitoring for theft and safety concerns.
  • Greeted customers, assisted with locating merchandise, and offered support during high-traffic periods, enhancing the overall shopping experience.
  • Built strong rapport with customers and associates to promote a positive store atmosphere and encourage open communication about safety and concerns.
  • Handled sensitive situations, including suspected theft or disturbances, with professionalism, empathy, and de-escalation techniques.
  • Collaborated with store management to resolve customer complaints and ensure issues were addressed promptly and respectfully.
  • Educated staff on customer service best practices, shoplifting prevention, and safety protocols to maintain a balanced focus on service and security. Monitored sales floor and surveillance systems to prevent theft, fraud, and safety violations, contributing to a safer store environment.
  • Conducted investigations, reviewed CCTV footage, and documented incidents to support loss prevention efforts and company policy enforcement.
  • Responded to emergency situations, including medical incidents and security threats, with professionalism and adherence to safety guidelines.

Education

Master of Science - Criminal Justice

The University of Texas Rio Grande Valley
Edinburg, TX
05-2027

Bachelor of Science - Criminal Justice

The University of Texas Rio Grande Valley
Edinburg, TX
05-2025

Skills

    1 Customer Service

  • Delivered friendly, personalized service in both roles
  • Resolved customer issues professionally and quickly
  • Maintained a positive store environment

    • 2 Communication

  • Clearly communicated with customers about orders, substitutions, and safety concerns
  • Bilingual in Spanish and English
  • Collaborated with team members and management daily

    • 3 Time Management & Efficiency

  • Handled multiple online orders under tight deadlines
  • Balanced floor monitoring with customer interaction and task completion

    • 4 Attention to Detail

  • Accurately selected items and ensured quality in online orders
  • Monitored for policy violations, theft, and safety issues without disrupting the customer experience

    • 5 Problem-Solving

  • Substituted products effectively to meet customer needs
  • De-escalated difficult situations while maintaining professionalism

    • 6 Teamwork

  • Supported store operations by working closely with sales, inventory, and management teams
  • Trained coworkers on theft prevention and customer interaction

    • 7 Conflict Resolution

  • Addressed theft or safety concerns with calm, respectful approaches
  • Helped resolve customer complaints and escalations smoothly

    • 8 Multitasking

  • Managed surveillance, floor presence, and customer inquiries at once
  • Fulfilled orders while navigating a busy retail floor

    • 9 Product Knowledge

  • Gained strong understanding of store layouts, departments, and inventory
  • Helped customers find or substitute items based on needs

    • 10 Dependability

  • Trusted to handle sensitive situations and uphold company policy
  • Consistently met performance and safety goals

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Education and Training

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Timeline

Digital Personal Shopper

Walmart
05.2023 - Current

Asset Protection Detective

DD's Discount
07.2022 - 05.2023

Bachelor of Science - Criminal Justice

The University of Texas Rio Grande Valley

Master of Science - Criminal Justice

The University of Texas Rio Grande Valley

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Javier Ontiveros