Javier Oropeza
Anaheim,CA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Buffalo Wild Wings
02.2019 - Current
- Prep
- Teach new team members on all stations (Inside Expo, Shaking, Chip, Southwest and grill)
- I know how to be on cashier, greeter, expo, and cook
- Take care of guest and get them whatever they need
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Team Member/Cashier, Assistant Manager
Little Caesars
11.2018 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Katella High School
Anaheim, CA06-2018
Skills
- Strong Work Ethic
- Food Running
- Server training
- Cleaning and sanitizing
- Transactions and Cash Handling
- Great Communication
- Safe Food Handling
- Customer Service
- Highly reliable
- Complex Problem-Solving
- Alcohol awareness
- Menu Memorization
- Guest Engagement
- Exceptional customer service
- Strong multitasking
- Liquor, beer, and wine knowledge
Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol - National Restaurant Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Bartender
Buffalo Wild Wings
02.2019 - Current
Team Member/Cashier, Assistant Manager
Little Caesars
11.2018 - 07.2020
High School Diploma -
Katella High School