Javier Palafox

• Work directly with home buyers to help them find and purchase their dream homes
• Prospected potential buyers, presented floor plans, and provided exceptional customer service throughout the sales process
• Developed and executed a proactive prospecting plan, resulting in a 20% increase in lead generation
• Effectively guide customers through the sales process, understanding and addressing their needs, resulting in a 25% increase, rather letting them go by themselves
• Managed customers paperwork and process from initial contract through closing, ensuring a smooth and efficient experience
• Achieved a 95% customer satisfaction rating, exceeding company standards
• Consistently exceeded monthly and annual sales goals by 25%

As a dedicated professional, I consistently ensured the operational efficiency and organization of the department through a variety of essential tasks, including:

Department Maintenance: I maintained a clean and organized workspace, creating a productive and welcoming environment for both staff and customers, which contributed to improved morale and focus.

Inventory Management: By actively monitoring inventory levels and implementing a proactive ordering system, I successfully minimized stockouts and ensured a seamless flow of operations. This approach led to a 15% reduction in supply-related disruptions in a given year.

Supply Organization: I systematically arranged supplies to enhance accessibility and visibility, significantly reducing the time team members spent searching for resources. This organization optimized our workspace and boosted productivity by approximately 20%.

Team Supervision: I supervised a team of 12 employees, ensuring they performed at acceptable levels and met departmental goals. Through regular feedback, coaching, and motivation, I inspired the team to deliver exceptional service, not only to our customers, but also to one another, fostering a collaborative and high-performing team culture.

Through my commitment to maintaining an orderly department and ensuring the availability of necessary supplies, as well as my focus on team development and motivation, I played a crucial role in enhancing the overall effectiveness and success of the team.