JAVIER PARADA
San Antonio,Tx
Summary
Very honest, ambitious, goal-oriented employee dedicated to high levels of customer service and satisfying customers needs. 2 years of experience in leading, also training employees in work place and ensuring compliance of (FDA, SOP, OSHA, CLIA, and cGMP). 7 years of experience in running a business, the importance of business management and deadlines to land contracts while ensuring quality of product. Friendly, respectful, and an empathic individual. Also, bilingual.
Overview
11
11
years of professional experience
Work History
Video Repair Rep 2
Charter Communications, Spectrum
04.2019 - Current
- Installed and programmed variety of consumer products.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Family Business/ Co-Owner
Front Line Pallets
01.2012 - 04.2019
- Collect, re-construct, and re-sell pallets to companies
- Researched companies to pursue business relations with
- Prospected to obtain new accounts while maintaining relationships with existing accounts
- Organized and differentiated the different sizes and quality of our pallets
- Delivered product to the contracted companies when needed.
Lead/ Designated Trainer Plasma Processing Technician
GCAM Plasma Center
02.2017 - 03.2019
- Collect and process donor samples and get them ready for testing
- Record the weight of the sample
- Label sample and freeze plasma unit for final packaging within the centers required time frame
- Follow plasma packaging within sop standards
- Pack samples and shipping box to send for lab testing
- Monitor stored product to ensure time requirements are met
- Monitors and reports working condition of equipment
- Ensure that accurate information is documented from other service areas
- Complete all necessary documentation
- Ensures donor confidentiality
- Learns and maintains through familiarity and compliance with all state and federal regulations
- Maintain supplies necessary to perform job duties
- Maintain work pace to meet production standards
- Make sure freezer temperatures are within range
- Monthly freezer calibrations
- Monthly freezer, alarm checks
- Weekly freezer cleaning
- Make sure plasma samples are not lipemic or hemolytic.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Medical Receptionist
GCAM Plasma Center
10.2017 - 03.2018
- Conducts pre-donation medical screening in accordance to guidelines within center
- Determines Hematocrit and protein by finger stick and use of the hematastat and refractometer
- Ensure all donor screening information is complete and accurate prior to donation
- Ensure donor confidentiality
- Communicate donor medical information to medical staff
- Maintain donor files in alphabetical order, and in a organized matter
- Maintain a clean and organized area, maintaining necessary supplies to perform job duties
- Adhere to all company policies, procedures and safety rules as stated in employee handbook and SOP.
Education
GENERAL EDUCATION DIPLOMA - undefined
NEISD Community Education
Associate Of Business Administration - Business Administration
San Antonio College
San Antonio, TXSkills
- Strategic skills Documentation
- Data entry Electronics
- Self-motivated Event planning
- Strong verbal communication Lab testing
- Team leadership Marketing
- Negotiation skills Policies
- Soft skills Quality
- Training skills Safety
- Customer targeting SOP
- Strategic event planning Report writing
- Marketing and advertising Maintenance management
- Data collection Inspection reporting
- Powerful negotiator
- Customer Satisfaction
- Billing Adjustments and Refunds
- Customer Account Management
- Hardware Installation and Configuration
- New Hire Training
- Instructional Techniques
- Billing and Payment Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“You are never going to have any of the things you want if you do not get them yourself. Nobody cares about you enough to do it for you.”
Andrew Tate
Timeline
Video Repair Rep 2
Charter Communications, Spectrum
04.2019 - Current
Medical Receptionist
GCAM Plasma Center
10.2017 - 03.2018
Lead/ Designated Trainer Plasma Processing Technician
GCAM Plasma Center
02.2017 - 03.2019
Family Business/ Co-Owner
Front Line Pallets
01.2012 - 04.2019
GENERAL EDUCATION DIPLOMA - undefined
NEISD Community Education
Associate Of Business Administration - Business Administration
San Antonio College