Javier Paulino
Little Ferry,United States
Summary
We have experienced customer service professionals with 7 years of coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues. Knowledgeable about logistics regulations and standards. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Jake Storage Containers
2024.03 - Current
- Developed strong communication skills while engaging with diverse clientele on a daily basis.
- Handled cash transactions, issuing tickets or passes accurately while maintaining financial records.
- Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Account Management
Genpro
2021.01 - 2023.07
- Utilized CRM tool for account management, opportunity tracking, task management and logging and maintained key customer data.
- Worked cooperatively and in collaboration with account management team to identify and pursue customer sales opportunities.
- Set account management objectives for department of sales and developed strategies to meet those objectives while working within budgetary parameters.
- Provided exceptional ongoing account management to existing clients, facilitating successful ad campaigns, developing lasting partnerships, and updating programs to adapt to market and technological advancements.
Transportation Dispatcher
XPO
2021.07 - 2022.01
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and organized delivery routes.
Education
Bachelor of Science - Supply Chain Management
New Jersey City University
Jersey City, NJ05.2024
Skills
Appointment Scheduling
- Customer Support
- Inventory Control
- Shipment Tracking
- Transportation Management
- Computer-Based Inventory System
- Shipping Documentation
- Problem-Solving
- Punctual and Dependable
- Customer Service
- CRM expertise
- Attention to Detail
Timeline
Customer Service Associate
Jake Storage Containers
2024.03 - Current
Transportation Dispatcher
XPO
2021.07 - 2022.01
Account Management
Genpro
2021.01 - 2023.07
Bachelor of Science - Supply Chain Management
New Jersey City University
Similar Profiles
Joseph JaiyeolaJoseph Jaiyeola
Customer Support Specialist at Mo-Jake ConsultsCustomer Support Specialist at Mo-Jake Consults
Jake LindblomJake Lindblom
Whyalla McDonald's at Jake LindblomWhyalla McDonald's at Jake Lindblom
James DetterJames Detter
Maintenance Assistant at Jake BarnhillMaintenance Assistant at Jake Barnhill