Javier Perez
Phoenix,AZ
Summary
Hardworking job seeker, passionate about creating engaging educational and customer experiences. Over the past four years, I've not only become skilled in customer service, supervision, and teamwork but also in crafting effective curriculum. I'm dedicated to ensuring customer satisfaction and fostering strong team dynamics. Adapting to change is something I thrive in and I am excited to bring this flexibility to a team that values innovation and growth
Overview
6
6
years of professional experience
Work History
Advance Agent
U-Haul Corporate Office
01.2021 - Current
- Create and update training materials to ensure agents have access to the latest information.
- Stay updated with industry trends and company policies to incorporate relevant information.
- Design, develop, and maintain a user-friendly department website for agents to access resources, training materials, and updates.
- Facilitate onboarding education for new agents to ensure they are well-informed and equipped to assist customers effectively.
- Provide ongoing training for existing agents to expand and up keep their knowledge.
- Regularly assess agents' performance to ensure adherence to company policies.
- Utilize various communication channels (e.g., chat, email, video conferencing) to guide team members in handling difficult customer situations and offer advice for successful resolution.
- Address escalated issues with a focus on de-escalation and providing exceptional customer service to work towards retaining customer loyalty.
Live Verification Agent
U-Haul Corporate Office
09.2019 - 01.2021
- Verified live sessions involving sensitive customer data to ensure compliance with company requirements.
- Proficiently addressed customer challenges related to the mobile rental process over live chat or phone conversations.
- Upheld strict adherence to company policies and procedures, bolstering customer loyalty and deterring fraudulent activities.
- Enhanced customer satisfaction through proactive strategies aimed at addressing needs and resolving concerns.
- Provided outstanding customer service, leveraging extensive knowledge of products and services to create inclusive and positive experiences for every customer.
Supervisor
The Halal Guys
06.2018 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Ensured all revenue from sales during each business day was accounted for and deposited.
- Accounted for inventory and placed orders to ensure supplies were readily available.
- Organized and directed catering/food events to ensure customers beyond the store were served.
Prep Cook
Culinary Dropout
06.2017 - 08.2018
- Worked in a team-oriented setting that required coordination and time management to ensure each task was completed in time to serve customers.
- Required to pivot from one job task to another based on business needs
- Safely handled equipment and followed food and sanitation safety regulations
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
No Degree - Architecture
Maricopa Community Colleges - Phoenix College
Phoenix, AZHigh School Diploma -
North High School
Phoenix, AZ03.2018
Skills
- Teamwork and Collaboration
- Good Telephone Etiquette
- Attention to Detail
- Critical thinking
- Problem solving
- Staff Training
- Leadership
- Time management
- Soft skills
- Project Management
- Multitasking Abilities
- Computer Skills
- Written Communication
- Microsoft Office
Timeline
Advance Agent
U-Haul Corporate Office
01.2021 - Current
Live Verification Agent
U-Haul Corporate Office
09.2019 - 01.2021
Supervisor
The Halal Guys
06.2018 - 09.2019
Prep Cook
Culinary Dropout
06.2017 - 08.2018
No Degree - Architecture
Maricopa Community Colleges - Phoenix College
High School Diploma -
North High School
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