Javier Posada

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Carefully provided instructions to solve a technical problem with one of our products

• Provided account information and answered customer inquiries in a timely manner.
• Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
• Resolved customer complaints or escalated them to the appropriate personnel as needed.
• Cross-sold bank products such as credit cards, loans, and insurance policies.
• Identified potential fraud cases and reported them to the supervisor.
• Explained banking procedures and regulations to customers accurately.
• Received telephone calls from customers regarding their accounts or services provided by the bank.
• Informed customers about new products or services available through the bank.
• Utilized various software programs including Galileo, Sales Force, SkyWalker.
• Monitored account activities for suspicious patterns that could indicate fraudulent activity.
• Conducted research into customer questions or problems using available resources.
• Provided excellent customer service by responding promptly to requests or inquiries.
• Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
• Attracted potential customers by answering product and service questions and suggesting information about other offerings.
• Assisted members in managing online services and achieving daily banking needs.
• Referred unresolved customer grievances to designated departments for further investigation.

The job requires developing the strategy of the companies to get the clients to understand the payment process, the implications that the failed payments will have and most importantly the information of the clients must be verified in LMS before reporting sensitive data. As a customer service representative professionalism must prevail while handling an escalated call. This job requires a high level of compassion and empathetic interactions as well as knowledge about Acima's processes, contracts, fees, etc.

• Resolved customer complaints quickly and efficiently.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.
• Developed strategies for handling difficult customers effectively while maintaining professionalism.
• Attended training sessions regularly to stay current on new products or services.
• Answered incoming calls promptly and professionally within company standards.

Inbound calls, explaining different aspects of the account to our clients, consultation of pending orders in whorehouse, claims for defective merchandise or sent by mistake, use of the software to identify the amount of points available for purchases using rewards, handling fraud claims, among other things. Analysis of the chat accounts and also the complaints received via email. Detailed description of the customer's history, number of returns or missing packages, etc.

Supporting store manager and assistant manager in the areas of sales, customer service, store appearance and operations, serving in leadership roles at retail stores by helping to develop, train and mentor store team members. Assuming shift management responsibilities in the absence of the store manager or assistant manager.

Management of bank accounts of the company, supervision of employees, meeting with suppliers, sales for different brands.

• Maintained current knowledge of laws to provide clarification on legal concerns and the reason for it, roman law provides the raw process of justice from the beginning and how we have developed new laws parting from it. teaching of the roman law, preparation of tests, classes, practices, coaching, etc.

Sales and employee management, supervision of receipts and goods, financial management with banks and tax institutions, operating permits, ministry of labor permits.

Sales area, sell and quote inventory, personal and telephone attention with customers and suppliers, among other duties.