Javier Quezada

• Cultivated strong client relationships to address banking needs effectively.
• Maintained detailed records of customer interactions, including account activities and transactions.
• Evaluated loan requests from businesses based on established criteria.
• Analyzed credit histories to assess creditworthiness and provide recommendations.
• Responded promptly to customer inquiries regarding accounts and issues.
• Identified cross-selling opportunities to enhance product offerings for existing clients.
• Researched economic trends to anticipate impacts on customer portfolios.
• Reviewed loan documents for accuracy before submission for approval.

• Conducted regular reviews of business operations, identifying improvement areas and proposing actionable solutions.
• Directed annual budgeting process while overseeing financial performance of departmental operations.
• Established key performance indicators to monitor progress against organizational objectives.
• Evaluated current systems and processes, identifying opportunities for operational streamlining.
• Collaborated with senior management on long-term planning initiatives aligned with corporate goals.
• Developed and implemented strategies for expanding organization's market reach effectively.
• Created plans to enhance customer service standards across the organization.
• Built high-performing teams through recruitment, training, mentoring, and performance evaluation.

• Managed branch operations while prioritizing customer service excellence.
• Facilitated new account openings, boosting customer acquisition.
• Addressed complex problems to ensure swift resolutions and maintain loyalty.
• Drove sales and business development efforts to increase market presence.
• Maintained robust security measures to protect branch assets.
• Optimized workflows in customer service to enhance operational effectiveness.
• Coached team members on effective problem-solving techniques.
• Analyzed performance indicators to inform strategic decisions.

• Acquired in-depth knowledge of proper banking procedures, regulations, and Bank of America's policies during 6-month training program
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
• Organized training sessions for new employees on proper banking procedures and regulations.
• Established relationships with corporate clients to identify potential business opportunities.
• Implemented measures to reduce operational costs while increasing efficiency within the branch.
• Served as a liaison between customers and upper management when needed for complex matters or disputes resolution.
• Maintained confidentiality of all banking records and transactions.

• Oversaw recruitment, hiring, onboarding, and training processes for staff members.
• Developed strategies to enhance operational efficiency and elevate customer satisfaction.
• Ensured strict compliance with food safety regulations and sanitation standards.
• Anticipated guest needs to deliver exceptional customer service experiences.
• Maintained accurate records of sales transactions and daily shift reports.
• Resolved customer complaints professionally to preserve positive guest relationships.
• Managed daily restaurant operations, including scheduling, budgeting, and inventory control.
• Supervised staff in customer service, food handling, and safety protocols.

Launched a restaurant at a new resort, implementing comprehensive staff training programs.

• Oversaw recruitment, hiring, onboarding, scheduling, and performance evaluation of employees.
• Developed strategies enhancing operational efficiency and elevating customer satisfaction.
• Ensured compliance with food safety regulations and sanitation standards.
• Supervised staff training on customer service, food handling, and safety protocols.
• Reinforced health and liquor regulations through clear communication of standards to employees.
• Directed restaurant operations to optimize customer service and foster employee development.
• Coached team on food safety, menu education, and up-selling techniques to increase revenue.

• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Ensured compliance with all food safety regulations and sanitation standards.
• Provided exceptional customer service by anticipating guest needs before they arise.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Inspected dining room area regularly for cleanliness and adherence to safety standards.
• Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.