Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Javier A Quiñones

Miami

Summary

Customer service-oriented professional with 6+ years of experience and a BA in Hospitality and Tourism Management seeking to take the next career step. Hospitality Specialist with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations and event preparations. Driven to develop my skills and experience in a company where I can be an asset and help achieve the goals of it and with itself contribute to a good work environment with good attitude.

Overview

6
6
years of professional experience

Work History

Retail Operations Manager

Sodexo Live
01.2024 - Current
  • Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
  • Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
  • Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
  • Streamlined communication channels between departments within the store to facilitate seamless coordination on key tasks such as inventory replenishment and customer service resolution efforts.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Hospitality Supervisor

Sodexo Live
10.2022 - 01.2024
  • Managed Food and Beverage inventory and sales of events concessions operations in Retail Department.
  • Trained and supervised staff to provide highest level of customer service.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Enforced provision of services in line with company standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
  • Streamlined operational efficiency by implementing effective scheduling and staff management practices.
  • Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.

Server

Groot Hospitality
02.2022 - 10.2022
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Metropol Restaurant
06.2019 - 01.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Contributed to inventory management by monitoring stock levels.

Education

Bachelor of Science - Hospitality And Tourism Management

Florida International University
05.2022

Skills

  • Food and Beverage Service
  • Large Staff Management
  • Ability to Multi-task
  • Operational efficiency
  • Health and safety
  • Customer Service
  • Inventory ordering
  • Strong Organizational Skills
  • Sales development
  • Retail management

Accomplishments

Collaborated in F&B planning and running such events as:

  • Formula 1 Miami Grand Prix (2 years)
  • Art basel (2 Years)
  • International Boat Show (2 Years)
  • International Car Show (2 Years)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Operations Manager

Sodexo Live
01.2024 - Current

Hospitality Supervisor

Sodexo Live
10.2022 - 01.2024

Server

Groot Hospitality
02.2022 - 10.2022

Server

Metropol Restaurant
06.2019 - 01.2022

Bachelor of Science - Hospitality And Tourism Management

Florida International University

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