Javier Ramos
Customer Service
Miami,FL
The real test is not whether you avoid this failure, because you won't.It's whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Overview
19
19
years of professional experience
1
1
A+ Certificate
Summary
Sales professional with extensive background in reservations and customer service. Known for increasing customer satisfaction through effective issue resolution and personalized service. Highly collaborative and adaptable, ensuring team success and aligning with business goals.
- Experienced with managing reservations and customer interactions to ensure seamless service. Utilizes strong communication and problem-solving skills to handle inquiries and resolve issues. Knowledge of enhancing customer satisfaction through efficient and personalized service.
Work History
Director of Sales and Marketing
Zoological Wildlife Foundation
11.2024 - 06.2025
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
Economic Self Sufficiency Specialist I
State Of Florida - DCF
09.2016 - 07.2024
- Determined eligibility for assistance and benefit levels using automated systems or manual methods
- Compiled and analyzed information to determine initial and/or ongoing eligibility of individuals for financial, Medical and/or other governmental programs.
- Monitored client progress through regular follow-up meetings, providing guidance and adjusting plans as needed.
- Optimized client support by staying current on industry trends, attending professional development opportunities, and sharing knowledge with colleagues.
- Demonstrated strong problem-solving abilities when faced with challenging situations or unexpected setbacks in client progress towards goals.
- Fostered a supportive environment for clients by exhibiting empathy, understanding their unique challenges, and offering appropriate solutions.
- Conducted outreach efforts targeting underserved populations, increasing program visibility and fostering community engagement.
- Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
Patient Service Representative
Infectious Disease Associates
08.2006 - 08.2016
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Reduced billing errors by 45% through meticulous verification processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Associate of Applied Science - Pharmacology
12-2012
Associate of Applied Science - Computer Science
06.2007
Skills
- Medical Records Management
- Microsoft Suite
- Organizational skills & Time management
- Meticulous attention to detail
- Team coordination
- Cost-benefit analysis
- Reporting skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Director of Sales and Marketing - Zoological Wildlife Foundation
11.2024 - 06.2025
Economic Self Sufficiency Specialist I - State Of Florida - DCF
09.2016 - 07.2024
Patient Service Representative - Infectious Disease Associates
08.2006 - 08.2016
Everest Institute - Associate of Applied Science, Pharmacology
Florida Career College - Associate of Applied Science, Computer Science
Certification
- First Aid, CPR, AED
- Covid-19 Full Vaccinated
Additional Information
- Reduced document errors by 65% by implementing quality assurance procedures.,
- Improved department efficiency by 90% by revamping the computerized filing system.,
- Took over 300 calls daily.,
- Increased customer retention rate by 90%.
Assessments
- Call center customer service, Proficient,
- Food service: Customer situations, Proficient,
- Work style: Reliability, Proficient,
- Sales skills, Proficient,
- Attention to detail, Proficient,
- Customer focus & orientation, Proficient,
- Protecting patient privacy, Proficient,
- Customer service, Proficient,
- Case management & social work, Proficient,
- Recruiting, Proficient,
- Retail customer service, Proficient,
- Medical receptionist skills, Proficient,
- Work style: Reliability, Proficient,
- Delivery driver, Proficient,
Personal Information
Work Permit: Authorized to work in the US for any employer
Interests
Youth Football Coach
Cubmaster
Youth Basketball Coach
Career Assessments
- Call center customer service, Proficient.
- Food service: Customer situations, Proficient.
- Work style: Reliability, Proficient.
- Sales skills, Proficient.
- Attention to detail, Proficient.
- Customer Focus & Retention, Proficient.
- Protecting patient privacy, Proficient.
- Case management & Social Work, Proficient.
- Recruiting, Proficient.
- Medical receptionist skills, Proficient.
- Work style: Reliability, Proficient.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 200+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 25 staff members.
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