Javier Ramos

Ensure a safe and secure environment by monitoring entrances, exits, and venue activity while strictly enforcing policies.

Provide exclusive VIP security for artists and high-profile guests, maintaining privacy, professionalism, and discreet support.

Diffuse conflicts and manage crowd control during high-volume events, preventing escalation and ensuring guest safety.

Verify identification and entry credentials, preventing underage entry and unauthorized access.

Respond quickly to emergencies, medical incidents, and altercations, safeguarding patrons, staff, and performers.

Conduct regular venue inspections to identify hazards, minimizing risks and maintaining compliance with safety standards.

Deliver exceptional customer service, assisting guests with directions, inquiries, and conflict resolution in a professional manner.

Coordinate with law enforcement and emergency responders when necessary, ensuring smooth resolution of incidents.

Maintain detailed and accurate incident reports for management and legal documentation.

Complete ongoing training in conflict resolution, emergency response, and CPR/first aid, strengthening security preparedness.

Enforce dress code and entry requirements, upholding the venue’s brand image and professionalism.

Collaborate with the security team to manage large crowds at concerts, festivals, and special events.

Build strong rapport with regular patrons and VIPs, creating a welcoming yet secure atmosphere.

• Managed reservations and scheduling for tours, VIP experiences, and special events, ensuring seamless guest service.
  
• Coordinated and supported event operations, from planning to execution, creating memorable customer experiences.
  
• Acted as a brand ambassador in both in-person and digital settings, representing the organization professionally while driving engagement.
  
• Delivered $800K+ in new revenue within six months by building strong customer relationships and driving repeat business.
  
• Recognized with six consecutive Employee of the Month awards for client satisfaction, collaboration, and leadership.
  
• Expanded customer reach by 80% and increased engagement by 25% through personalized, data-driven outreach strategies.
  
• Delivered seamless customer interactions by ensuring accurate documentation and coordinating streamlined cross-departmental communication.
  
• Participated in regular training sessions to stay updated on product features, industry trends, and best practices for delivering exceptional service.
  
• Recognized as top performer within the department for consistently meeting or exceeding key performance indicators (KPIs).

• Delivered fast, friendly service to over 300 clients daily, resolving inquiries and complaints with a 95% satisfaction rating.
  
• Consistently surpassed performance benchmarks, averaging 20% faster call handling times and 98% accuracy in case processing.
  
• Determined client eligibility for financial, medical, and social support programs with zero compliance errors, ensuring timely benefit access.
  Reviewed and processed complex cases with high attention to detail, reducing case backlog by 30%.
  Compiled and analyzed eligibility data, enhancing approval accuracy and cutting rework requests by 25%.
  Communicated benefit information clearly and empathetically, reducing follow-up inquiries by 40%.
  
• Trained and mentored new hires on customer service standards and workflows, increasing team efficiency and call resolution rates by 15%.
  
• Managed sensitive client data in state systems with a 99% data accuracy rate, maintaining program integrity and compliance.
  
• Balanced high-volume client service delivery with administrative responsibilities, ensuring consistent productivity.
  
• Provided exceptional support by addressing inquiries promptly, resolving issues, and ensuring high levels of customer satisfaction.
  
• Built rapport and trust with clients, consistently achieving top-tier satisfaction scores through personalized and professional service.

• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Reduced billing errors by 45% through meticulous verification processes.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.