Summary
Overview
Work History
Skills
Courses Taken
Education
Accomplishments
Certification
Languages
References
Timeline
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Francisco Javier Rivas C.

Francisco Javier Rivas C.

El Paso,TX

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dock Coordinator

ProTrans International Inc.
EL PASO, Texas
02.2022 - 07.2024
  • Assisted with physical inventories when necessary to verify accuracy of product counts in the warehouse.
  • Monitored loading and unloading of trucks to ensure accuracy and timeliness of delivery.
  • Trained new staff members on dock policies and procedures as well as safety protocols.
  • Coordinated truck routing, scheduling, and tracking activities to maximize efficiency in the warehouse.
  • Conducted daily inspections of dock equipment and facilities to identify issues that need attention or repair.
  • Assisted in hiring interviews, including forklift performance, experience and skills on new prospects

Customer Service Representative

ProTrans International
EL PASO, Texas
01.2021 - 02.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding hot shipments.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Utilized job-related software to prepare change of documents, trailer information, carrier, total bundle count, seals and weight.

Binational Executive Driver

VIP EXECUTIVE TRANSPORTATION
EL PASO, Texas
02.2019 - 03.2020
  • Ensured safe and timely transport of executive passengers to their destinations.
  • Maintained cleanliness of the vehicle interior and exterior.
  • Kept up-to-date on road closures, detours, and other changes in routes as needed.
  • Inspected vehicle before each trip for safety purposes.
  • Provided excellent customer service during every journey.

ISO Internal Auditor

NORMIA
Ciudad Juarez, CHIHUAHUA
11.2016 - 12.2018
  • Assisted in the development of action plans to address deficiencies found during internal audits.
  • Identified areas of improvement within the organization's quality management system.
  • Conducted gap analysis to identify areas of non-conformance with ISO standards.
  • Verified that processes were being followed according to documented procedures.
  • Provided training sessions on topics related to ISO standards for staff members.
  • Monitored progress against corrective action plans as part of follow up activities.
  • Maintained a database of records related to ISO certifications and audits conducted.
  • Reviewed QMS documents such as Quality Manuals, Procedures, Process Flowcharts, for accuracy and completeness.
  • Participated in meetings with department heads to discuss findings from internal audit reports.

Training Logistics Coordinator

NORMIA
Ciudad Juarez, CHIHUAHUA
07.2016 - 12.2018
  • Coordinated logistics for training sessions and workshops, including booking venues, catering, and equipment.
  • Created a database of all trainings conducted by the organization.
  • Organized post-training evaluations to assess effectiveness of programs.
  • Prepared and distributed training materials such as handouts, manuals, slideshows.
  • Maintained an up-to-date inventory of all training materials.

Quality Auditor

CONRAD & SON
EL PASO, Texas
07.2017 - 11.2018
  • Ensured that all weldings and measures meet statutory regulations before being released into the market.
  • Maintained all relevant documents related to inspections and audits in an organized manner.
  • Conducted internal audits to ensure compliance with quality standards.
  • Developed and maintained audit plans, checklists and procedures.
  • Created reports on audit findings, including recommendations for improvements.
  • Verified accuracy of inspection records and updated them as required.

Receiving Clerk

The Cosmopolitan Las, Las Vegas Blvd
Las Vegas, NV
02.2016 - 06.2016
  • Provided assistance in physical inventories as requested by management team members.
  • Maintained a clean and safe work area in compliance with OSHA standards.
  • Monitored stock levels for reordering purposes based on established minimum and maximum thresholds.
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
  • Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.

Skills

  • Warehouse Management
  • Hazardous Materials Handling
  • Freight Handling
  • Dock safety
  • Assignment Delegation
  • Staff Training
  • Multitasking
  • Reliability
  • Problem-solving aptitude
  • Positive Attitude

Courses Taken

  • Metodología 5 S
  • Comunicación Asertiva
  • Buenas Practicas de Auditoria
  • Trabajo en Equípo
  • Auditor Interno ISO 9001:2015
  • Inteligencia Emocional
  • Tipos de Liderazgo
  • Análisis de Riesgo

Education

  • SECUNDARIA FEDERAL #1, 2006 - 2009
  • PREPARATORIA "El Chamizal", 2009 - 2012
  • UACJ Programa de Médico Cirujano, 08/01/12 - 12/01/15
  • TEC MILENIO, 08/01/18 - 12/16/2021

Accomplishments

  • February 2023 Employee of the Month (Protrans)

Certification

  • Hazmat Ground Shipper (DOT)
  • Stand Up Forklift Certified Operator
  • Sit Down Forklift Certified Operator

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Dock Coordinator

ProTrans International Inc.
02.2022 - 07.2024

Customer Service Representative

ProTrans International
01.2021 - 02.2022

Binational Executive Driver

VIP EXECUTIVE TRANSPORTATION
02.2019 - 03.2020

Quality Auditor

CONRAD & SON
07.2017 - 11.2018

ISO Internal Auditor

NORMIA
11.2016 - 12.2018

Training Logistics Coordinator

NORMIA
07.2016 - 12.2018

Receiving Clerk

The Cosmopolitan Las, Las Vegas Blvd
02.2016 - 06.2016
Francisco Javier Rivas C.