Javier Rivera

• Built and maintained relationships with students to provide ongoing support to increase rigorous course completion and reduce remediation.
• Increase High School graduation rates.
• Increase post-secondary knowledge and preparation
• Developed career and education plans based on individual needs.
• Equipped students with educational skills to increase college enrollment.
• Helped students evaluate course choices and select relevant classes.
• Collaborated with faculty to develop after-school tutoring program for struggling students.
• Facilitated virtual, in-person and blended learning sessions.

.

• Taught students how to express ideas in detail.
• Prepared and implemented lesson plans covering required course topics.
• Worked with administrators on behavioral issues to support the needs of students.
• Maintained classroom discipline and modeled correct behaviors.
• Administered assessments and standardized tests to evaluate student progress.
• Adhered to CCS standards when planning course lessons.
• Developed innovative lesson plans to engage students in English language learning.
• Cultivated relationships with parents for a complete support network.

• Provided a warm, supportive environment for developing academic, social, and emotional growth.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Designed and presented lesson plans in one or more academic subjects using a variety of teaching techniques to appeal to various learning styles within assigned grade levels.
• Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
• Built positive relationships with parents to involve families in the educational process.

• Responsible for recruiting for both the GM ASEP program and the Ford ASSET program for the year 2009
• Now teaching the NMJC/ACTA high school automotive program.
• Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Developed recruiting strategies to identify qualified candidates and build network.

• Responsible for training of youth in a vocational setting
• Effectively utilize classroom management skills to manage behavior
• Maintain a safe work environment.
• Assisted program participants with achieving career and learning goals.
• Maintained documentation on educational services and tracked students' progress to gauge the overall success of the learning program.
• Kept updated with developments in subject area curriculum, technical and career trends, and teaching resources and methods.
• Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.

• Responsible for all types of automotive repair including drivability, diesel repair, and electrical.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

• Responsible for managing all aspects of the service department including managing 6 technicians and the budget
• Improved customer satisfaction from 14% to 89%.
• Hired, trained, and supervised a team of service staff members to meet business goals.
• Resolved customer complaints in a professional and timely manner.
• Developed and maintained positive relationships with customers to build rapport and trust.

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Completed customer orders and warranty services according to manufacturer specifications.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Read and followed technical documentation to complete accurate repairs.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Explained diagnostic findings to customers and outlined repair or service options.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Installed new equipment and explained operation and routine maintenance protocols to customers.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Installed new equipment and explained operation and routine maintenance protocols to customers.