Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Javier Rivera

Philadelphia,PA

Summary

I'll start off by saying that I'm a highly motivated, very optimistic person,very family oriented with a positive outlook in life.

I'm a results-driven Field Operations Manager well-versed in maintaining compliance and planning workflow. Excellent communication and conflict-management skills.

Accomplished Individual adept at handling high work loads without sacrificing quality of care. Operating exceptionally well in high-pressure environments.

I'm a compassionate person paying attention to even minor details in the moments that most matter.

I'm also a customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

35
35
years of professional experience

Work History

Case Manager

Mount Airy Stenton Family Manor
Philadelphia, PA
08.2024 - Current
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Developed individualized care plans with input from clients and their families.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Counseled clients on available resources within the community that could help meet their needs.

Director of Field Operations

Urban Affairs Coalition/Ready,Willing & Able
Philadelphia, Pennsylvania
07.2018 - 03.2022
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve output and quality of work across department.
  • Coordinated Defensive Driver courses with private consultants for team members to enhance safe driving within the department (staggered work shifts to ensure that all the team members attended the training sessions)
  • Managed procurement, inventory and warehouse operations.
  • Achieved team goals through formalized training plans, coaching and performance management.

Department Director

Ready, Willing & Able, The Doe Fund Incorporated
Philadelphia, Pennsylvania
07.2012 - 06.2018
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality of service,
  • Ensured that work contracts were in good standing by meeting with contract reps on a quarterly basis and communicating by phone when necessary to discuss contract standing.
  • Generated and developed leads, using cross branding techniques, networking and advertising system to acquire new clients.

Senior Supervisor

Ready, Willing &. Able, The Doe Fund Incorporated
Philadelphia, PA
01.2001 - 06.2012
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Identified underperforming areas and implemented effective process improvements.
  • Trained site supervisors and provided positive reinforcement and helpful feedback that boosted morale and efficiency within the department.
  • Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Coordinated training courses with private consultants to enhance staff competency and performance.

Valet Service Supervisor

Ritz-Carlton
Philadelphia, PA
02.2006 - 04.2008
  • Coordinated/Arranged complimentary shuttling services to and from Philadelphia International Airport via-(Hotel Office of Concierge Services)
  • Handled customer complaints and inquiries with the front office.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Coordinated Defensive Driver courses with private consultants for team members to enhance safe driving practices within the department (staggered work shifts to ensure that all the team members attended the training)

Delicatessen Dept Manager

Western Beef Supermarket And Corporate Offices
Brooklyn NY, New York City
01.1993 - 02.2000
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inventoried food products and associated materials on a weekly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain a cost effective safe operation.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies to keep pace with department inventory.
  • Developed special promotions to increase revenues and gross profit margins.
  • Orchestrated positive customer experiences by overseeing every area of delicatessen's operation.
  • Cut spending through effective inventory management and supply sourcing, which included rotating stock daily & removing perishable items with an expired shelf life.
  • Set schedule for department staff by planning and designating shifts and hours.
  • Customized employee schedules and staggered crew member work shifts to ensure that all attended mandatory workshops and training courses.

Automotive Paint Technician

Macco Auto Body
San Juan , Puerto Rico
01.1990 - 05.1993
  • Used surface preparation and painting techniques to paint surfaces of cars, trucks and fleet vans.
  • Hammered out minor body dents and dimples using bumping hammer.
  • Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
  • Maintained optimal stock levels of inventory to guarantee timely availability of products.
  • Used 3M Pneumatic spray gun to paint specified amounts of finish, primer and protective and decorative coatings onto vehicle surfaces.
  • Prepared logs on each repair and maintained customer records for each job.
  • Evaluated OEM (original equipment manufacturer) schematics and service documentation to identify parts to order.
  • Distributed ordered components to appropriate technicians to complete repairs.

Education

High School Diploma -

Automotive High School
Brooklyn, NY
04.1988

Skills

Auto Body Technician;

MAACO COLLISION EXPERTS

San Juan, Puerto Rico, USA:

  • Completed AP course in Auto Body prep and complete repair of vehicle body and frame Experienced in ordering (OEM) original equipment manufacturer parts for foreign and domestic vehicles, with Ford, and General Motors parts and accessories
  • Experienced in collision repairs also, repairing vehicles and small boats with fiberglass applications
  • Experienced working with sheet metal, panel installation, and welding equipment from paint scratches to major from collisions
  • Experienced in 3M and Dupont computerized paint mixing with digital coding to industry specifications

Home Maintenance Program:

Orleans Technical Institute

North East Campus (Philadelphia)

  • Sheet rock installation, spackling and paint finish
  • Basic wiring, electrical installation of sockets & lighting assembly
  • Basic installation of plumbing fixtures, toilets and sinks
  • Applying adhesives, sealant and caulking
  • Weatherization and energy efficient measures

OSHA Conover Career Safe 10 hour online training:

  • Safe Practices in the work place/working with PPE
  • Hazard Recognition/Control & Prevention
  • Mitigating & Preventing the spread of COVID-19 in the work place

Defensive Driver Course - Coaching the Van Driver

Driver Training Service (AAA approved driving school)

506 Dekalb, North Wales PA 19454

  • Pre-trip inspection
  • Safe traffic laws
  • Drug & Alcohol offenses, and punishment/laws associated with this
  • Attitudes and general behavior for safer driving
  • How to safely interact on roads with cars, trucks, motorcycles, bicycles, and foot traffic
  • Defensive driver strategies and techniques
  • Difference between driving commercial vans and driving cars

Additional skills:

MS Office: Word, Excel, Outlook, Power Point, Access

Spreadsheets: Excel, Google Sheets, Office Calculator

Google Drive: Docs, Sheets, Slides, Forms

  • Individualized counseling
  • Needs Assessment
  • Care Coordination
  • Case Management
  • Discharge Planning
  • Health History Documentation
  • Social Work

Languages

Spanish
Native/ Bilingual

Timeline

Case Manager

Mount Airy Stenton Family Manor
08.2024 - Current

Director of Field Operations

Urban Affairs Coalition/Ready,Willing & Able
07.2018 - 03.2022

Department Director

Ready, Willing & Able, The Doe Fund Incorporated
07.2012 - 06.2018

Valet Service Supervisor

Ritz-Carlton
02.2006 - 04.2008

Senior Supervisor

Ready, Willing &. Able, The Doe Fund Incorporated
01.2001 - 06.2012

Delicatessen Dept Manager

Western Beef Supermarket And Corporate Offices
01.1993 - 02.2000

Automotive Paint Technician

Macco Auto Body
01.1990 - 05.1993

High School Diploma -

Automotive High School

Similar Profiles

CREATE PROFILE
Javier Rivera