Javier Roa
Brooklyn,NY
Summary
Accomplished Site Director at Imagine Swimming, adept in operational leadership and staff development, significantly enhancing team performance and site safety. Leveraged expertise in program management and facility inspection to exceed operational goals. Proven track record in fostering a productive learning environment, with a focus on achieving results through effective personnel oversight and operational planning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Site Director
Imagine Swimming
09.2021 - Current
- Resolved issues among team members to keep employees on task.
- Recruited and hired top-quality staff to fill important positions.
- Oversaw personnel safety and efforts at work site.
- Worked with personnel and managers to meet strict timelines.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Verified student grades, attendance and schedules.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
Front Desk Receptionist
Imagine Swimming
02.2017 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Swim Instructor
Imagine Swimming
09.2008 - 09.2021
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Prepared equipment before each class class and stored items promptly after classes.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Mentored and trained new swim instructors on best practices.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Developed and implemented lesson plans based on individual student needs.
- Adapted classes to meet needs of participants with varying fitness levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Desk Supervisor
Imagine Swimming
03.2012 - 07.2021
- Facilitated smooth check-in and check-out through proper account handling.
- Established relationships with guests to grow and retain client base.
- Led and encouraged team members to learn and improve.
- Adjusted shift coverage when short-handed or due to staff absences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
No Degree - Photography
New York Institute of Photography
New York, NY05.2019
No Degree - Culinary Arts
Institute of Culinary Education
New York, NY04.2012
High School Diploma -
IDEAL
Los Palos Grandes 07.1997
Skills
- Program Management
- Staff Development
- Operational leadership
- Facility Management
- Operational planning
- Operations Management
- Inventory procurement
- Personnel Oversight
- Facility Inspection
- Site Safety
- Staff Management
- Site coordination
- CPO
- Lifeguard and CPR certified
Certification
Lifeguard
CPR
CPO
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Site Director
Imagine Swimming
09.2021 - Current
Front Desk Receptionist
Imagine Swimming
02.2017 - 02.2022
Desk Supervisor
Imagine Swimming
03.2012 - 07.2021
Swim Instructor
Imagine Swimming
09.2008 - 09.2021
No Degree - Photography
New York Institute of Photography
No Degree - Culinary Arts
Institute of Culinary Education
High School Diploma -
IDEAL
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