Javier Rodriguez
Miami,FL
Summary
Dynamic Client Relationship Manager with 10 years' experience in sales training & business coaching. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications. Bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
9
9
years of professional experience
Work History
Client Relationship Manager
Cardone Training Technologies
05.2022 - Current
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Managed portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Independently spearheaded sales initiatives, driving over $10 million in revenue for company through innovative strategies and program development
- Facilitated weekly live training sessions, amplifying brand visibility and engagement across social media platforms, managing communities ranging from 30,000 to 280,000 members
- Strategically conceptualized and implemented comprehensive training programs, initially conceived as client incentives, which evolved into integral revenue-generating initiatives within organization, yielding multimillion dollar returns.
- Formulated innovative social strategies to bolster dynamic company campaigns and promotions, ensuring seamless client engagement within Facebook groups and minimizing communication discrepancies.
- Conducted live training sessions for vast audience of sales professionals, entrepreneurs, and executives, effectively influencing clients to pursue additional training offered by Cardone Training Technologies.
- Analyzed and synthesized feedback and online reviews, delivering comprehensive reports to inform strategic decision-making.
- Collaborated closely with Marketing, PR, and Communications teams to uphold brand consistency while contributing to revenue-generating projects, including event management and deliverables.
- Cultivated robust relationships with customers, prospective clients, and industry stakeholders. Implemented pioneering strategies to enhance existing product lines, driving revenue growth and optimizing service delivery.
- Established and nurtured high-performing team focused on community engagement, customer service, social media management, project coordination, and service delivery. Created and executed multimillion dollar product onboarding processes, providing clarity and supplementary resources, leading to reduction in refund requests and cancellations by 90%.
Client Relations Associate/Lead
Cardone Training Technologies
09.2016 - 01.2019
- Improved client satisfaction by addressing and resolving concerns promptly and professionally.
- Established strong relationships with clients through regular communication and personalized service.
- Streamlined client onboarding processes for more efficient account setup and quicker access to services.
- Increased client retention rates by proactively identifying potential issues and offering solutions.
- Achieved consistent six-figure sales months since assuming position, showcasing strong sales performance track record.
- Implemented training material during customer calls to ensure consistent delivery of product knowledge and enhance customer experience.
- Conducted onboarding calls for new clients, guiding them through our mentoring program to ensure their understanding and successful navigation by , sharing insights on best practices and strategies for achieving results with our products.
- Demonstrated strong business acumen by identifying customer needs and ensuring their satisfaction with our products and services.
- Maintained accurate and up-to-date customer data in CRM system, recording communication details, event participation, upsells, and cancellations.
- Managed concierge email inbox, swiftly addressing client requests and concerns to provide timely resolutions and exceptional service handling up to 350+ daily customer emails, ensuring timely responses and providing necessary information to optimize product usage.
- Demonstrated professionalism in handling inbound and outbound calls, effectively addressing client issues, training needs, and resolving them promptly and comprehensively.
- Provided excellent customer service and employed effective troubleshooting techniques even under pressure.
- Successfully reduced refunds by implementing customer-centric approaches to address complaints, resulting in clients maximizing their investments
Sales and Marketing Representative
Cash Factor
06.2015 - 08.2016
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Optimized lead generation process through implementation of targeted marketing campaigns and tracking ROI on promotional activities.
- Collaborated with cross-functional teams to develop comprehensive sales plans addressing customer needs and pain points.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
Skills
- Business Analysis
- Client satisfaction-driven
- Business growth strategies
- Client Retention Strategies
- Workforce Management
- Up-selling and cross-selling techniques
- Salesforce
- Customer Engagement
- Conflict resolution skills
- Effective negotiation
Languages
Spanish
Native or Bilingual
Timeline
Client Relationship Manager
Cardone Training Technologies
05.2022 - Current
Client Relations Associate/Lead
Cardone Training Technologies
09.2016 - 01.2019
Sales and Marketing Representative
Cash Factor
06.2015 - 08.2016