Javier Rodriguez
Joshua,TX
Summary
Dynamic Warehouse & Distribution Manager at Interamerican Foods Corp. with proven expertise in inventory management and team leadership. Enhanced warehouse efficiency through strategic oversight and effective communication. Skilled in problem-solving and proficient in warehouse management systems, ensuring compliance and exceptional customer service. Committed to fostering a collaborative work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Warehouse & Distribution Manager
Interamerican Foods Corp.
05.2013 - Current
- Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
- Delivered reliable customer service by addressing inquiries promptly and resolving issues effectively through clear communication channels within the organization.
- Increased warehouse efficiency by managing warehouse Inventory.
- Oversee shipping & receiving.
- Oversee warehouse personal.
General Assistant
Manpower Agency
01.2012 - 05.2013
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in general work.
Labor Worker
Wolverine Construction Inc.
09.2010 - 05.2011
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
- Performed general labor work.
- Worked on pipelines.
- Worked on oilfield fracks.
Customer Service Representative
Convergys Corporation
07.2009 - 06.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer issues related to service or need.
Teller
Falcon International Bank
07.2008 - 06.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Teller
Laredo National Bank
06.2006 - 07.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Cook/Cashier
Whataburger
06.2003 - 06.2006
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Banking And Finance
Laredo Community College
Laredo, TX01-2006
High School Diploma -
J.W. Nixon High School
Laredo, TX05-2004
Skills
- Team leadership
- Shipping and receiving
- Warehouse operations
- Packaging and labeling
- Palletizing
- Cycle counting
- Teamwork and collaboration
- Warehouse management
- Problem-solving
- Inventory management
- Time management
- Warehouse management system
- RF scan gun
- Attention to detail
- Warehouse safety
- ERP baan system
- Multitasking
- Excellent communication
- Critical thinking
- Sit-down forklift operator
- Reach truck forklift operator
- Forklift Certified trainer
- Computer skills
- Word
- Excel
- Outlook
- Teams
- Bilingual
Accomplishments
- Warehouse Supervisor
- Logistics Assistant
- Assistant to the Director of Warehouse
- Warehouse & Distribution Manager
- Forklift Certified Trainer
While working for interamerican foods corp. I managed the following promotions.
Certification
- Forklift Certified Trainer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse & Distribution Manager
Interamerican Foods Corp.
05.2013 - Current
General Assistant
Manpower Agency
01.2012 - 05.2013
Labor Worker
Wolverine Construction Inc.
09.2010 - 05.2011
Customer Service Representative
Convergys Corporation
07.2009 - 06.2010
Teller
Falcon International Bank
07.2008 - 06.2009
Teller
Laredo National Bank
06.2006 - 07.2008
Cook/Cashier
Whataburger
06.2003 - 06.2006
Banking And Finance
Laredo Community College
High School Diploma -
J.W. Nixon High School
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