Summary
Overview
Work History
Education
Skills
Accomplishments
Summary Of Qualification
Certification
Languages
Timeline
Generic

JAVIER RODRIGUEZ-SANTIAGO

Frederick,MD

Summary

Seeking an opportunity as a store leader Creative Chef driving and sustaining remarkable restaurant growth by offering unparalleled customer experiences. Team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with Puerto Rican cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational Spanish skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Head Chef

Neighbors Sport Bar And Grill
10.2022 - 11.2023
  • Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
  • Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
  • Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
  • Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
  • Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
  • Created recipes and prepared advanced dishes.

Assistant Store Manager

Calvin Klein
12.2019 - 06.2023
  • Oversees the Merchandise Flow process; ensures UPH and ISOS standards are achieved/exceeded
  • Directs the maintenance of Backroom, Office, and Cashwrap organizational standards
  • Oversees the store cleaning and maintenance effort in alignment with brand standards
  • Manages the Shrink Improvement Program, POA, and LP training in partnership with the Store Manager
  • Leads inventory preparation and execution
  • Ensures backroom bulletin boards are maintained and updated monthly
  • Leads the organization and execution of store meetings in partnership with the Store Manager.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Supervisor

Banana Republic Factory Store
10.2016 - 12.2019
  • Responsible for opening and/or closing the store per guidelines ensuring that proper store procedures and policies are adhered to consistently when the leadership team is not on duty
  • Supervises merchandise handling activities and other operational functions to ensure accuracy and compliance with company procedures
  • Assist with the training of all new Brand Ambassadors as well as retraining existing employees as needed
  • Works together with the team to meet and exceed sales goals
  • Create a customer centric environment and engage with customers to ensure a positive shopping experience by handling customer situations with a solution based mindset.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Cook

Bennigans
07.2016 - 06.2018
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Tax Accountant

Adams and Adams Financial
01.2007 - 04.2017
  • Analyzed and advised clients on various financial options and strategies in retirement planning, estate planning, taxes, wealth accumulation, educational planning, and asset allocation analysis
  • Matched clients with appropriate investment products through the services of my broker/dealer
  • Prepared federal and state tax returns as well as other tax related forms.
  • Enhanced client satisfaction by providing accurate and timely tax preparation services.
  • Reduced client tax liabilities through diligent research and application of applicable tax laws.
  • Streamlined processes for increased efficiency in preparing and filing tax returns.
  • Assisted clients in understanding complex tax concepts, explaining implications of various financial decisions.
  • Stayed up-to-date on ever-changing tax regulations, attending industry conferences and participating in professional development workshops.
  • Assisted colleagues with challenging cases, sharing knowledge and expertise to ensure the best possible outcomes for clients.

Cook

Fornelletto
05.2013 - 06.2016
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.

Administrative Evidence Unit Specialist

Atlantic City Police Department
01.2000 - 06.2016
  • Responsible for collection, recording and safe storage of property and other valuables consigned or confiscated by the police department or other law enforcement agencies
  • Planned and coordinated city auctions with the appointed authorities
  • Insured proper tagging and record of evidence received
  • Responsible of issuing property and evidence to authorized individuals, including detectives, prosecutors, state police and FBI.
  • Stocked shelves, racks and cases with new or transferred evidence.

Education

Skills

  • Plating and Presentation
  • Inventory Rotation
  • Ingredient Selection
  • Banquets and Catering
  • Forecasting and Planning
  • Signature Dish Creation
  • Food Safety Regulations
  • Menu Planning

Accomplishments

  • Designed whole new menu, including meal selections, beverages and pricing.
  • Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
  • Created signature dish which generated high-interest and became best-selling dinner entrée.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Summary Of Qualification

  • Bilingual - fluent in both English and Spanish
  • Excellent planning and communications skills
  • Experience in daily policies and procedures

Certification

ServSafe certification

Languages

Spanish
Native or Bilingual

Timeline

Head Chef

Neighbors Sport Bar And Grill
10.2022 - 11.2023

Assistant Store Manager

Calvin Klein
12.2019 - 06.2023

Supervisor

Banana Republic Factory Store
10.2016 - 12.2019

Cook

Bennigans
07.2016 - 06.2018

Cook

Fornelletto
05.2013 - 06.2016

Tax Accountant

Adams and Adams Financial
01.2007 - 04.2017

Administrative Evidence Unit Specialist

Atlantic City Police Department
01.2000 - 06.2016

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JAVIER RODRIGUEZ-SANTIAGO