Javier Rodriguez Jr.
Kyle,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
General Service Technician
Reliable Automotive
08.2016 - Current
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Reduced repair times for complex jobs with effective troubleshooting techniques and in-depth mechanical knowledge.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Participated in ongoing training opportunities to stay current with industry trends, technology advancements, and best practices for automotive repair.
- Provided mentorship to junior technicians, sharing knowledge and expertise to support their professional development.
- Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
General Service Technician
Lamb's Tire And Automotive
07.2013 - 07.2016
Quick Lube Manager
Groovy Lube
09.2012 - 07.2013
- Improved customer satisfaction by efficiently managing quick lube services and addressing client concerns promptly.
- Enhanced team productivity by implementing streamlined processes for vehicle inspections and maintenance tasks.
- Reduced wait times for customers with effective scheduling and resource allocation strategies.
- Increased overall revenue by upselling additional automotive services and products to clients.
- Monitored performance metrics, identifying areas for improvement and implementing targeted solutions for continuous growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Collections Lead
Flexi Compras
11.2010 - 09.2012
- Recovered outstanding debt by implementing effective collections strategies and maintaining consistent communication with clients.
- Improved collection efficiency by analyzing customer data and developing targeted action plans.
- Reduced bad debt write-offs by monitoring high-risk accounts and taking timely corrective actions.
- Streamlined collections processes, resulting in increased productivity and reduced operational costs.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Investigated customer credit references and approved credit lines.
Supervisor
Walmart Auto Care Centers
01.2008 - 11.2010
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Assistant Manager
Jiffy Lube
03.2005 - 01.2008
Education
High School Diploma -
Del Valle High School
Del Valle, TX05.2003
Skills
- Customer service
- Problem-solving abilities
- Attention to detail
- Computer literacy
- Resource allocation
- Environmental awareness
- Training and development
- Team collaboration
- Time management
- Conflict resolution
- Power tools operation
- Vehicle maintenance
- Continuous improvement
- Inventory management
- Adaptability
- Safety procedures
- Decision-making
- Preventive maintenance
- Critical thinking
- Quality Assurance
- Work Documentation
- Installation and Repair
- Professional and Courteous
- Customer Relationship Management
- Heavy Lifting
- Valid Driver's License
- Mechanical Abilities
- Punctual and Reliable
- Work With Minimal Supervision
- Flexible and Adaptable
Timeline
General Service Technician
Reliable Automotive
08.2016 - Current
General Service Technician
Lamb's Tire And Automotive
07.2013 - 07.2016
Quick Lube Manager
Groovy Lube
09.2012 - 07.2013
Collections Lead
Flexi Compras
11.2010 - 09.2012
Supervisor
Walmart Auto Care Centers
01.2008 - 11.2010
Assistant Manager
Jiffy Lube
03.2005 - 01.2008
High School Diploma -
Del Valle High School
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