Javier Rodriguez Jr.
San Antonio
Summary
Accomplished Senior Install Technician with a robust background in equipment installation and diagnostics, notably with Johnson Controls and ADT Security. Excelled in enhancing customer satisfaction through efficient service and expert management of high-profile projects. Skilled in power tool operation and maintaining professionalism under pressure. Holds key certifications and a proven track record in technical and client service excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Install Technician Level V
Johnson Controls
05.2018 - Current
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices
- Improved customer satisfaction by providing timely and efficient installations of various equipment
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients
- Tested existing systems to find faults and locate malfunctioning components
- Responsible for management of Texas Southmost College including installation, project managing of all contractors for Access, CCTV systems through out campus
- One of few certified technicians granted permission to install or service Bank of America / Merril Lynch Access, CCTV, Burglar Alarm
- One of few fire alarm technicians that work on commercial fire alarm systems including Firelite, Honeywell, Napco and other fire alarm manufacturers
- Install/Service DOD, Federal, U.S. House of Representatives, DEA and other government sites
- Current Software House, Kantech, Exacqvison, Aiphone Certifications
Install /Field Service Technician
ADT Security
01.2004 - 04.2018
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Was responsible for the service/ maintenance of USAA and Frost Bank Executives including residential homes.
- Knowledgeable with various systems including DSC, Ademco, Napco, ITI, Honeywell, GE, Focus Cadet
Education
High School Diploma -
John Jay High School
San Antonio, TX06-1997
Skills
- Power tool operation
- Hand tool proficiency
- Construction background
- Diagnostics and troubleshooting
- Software installation
- Field service
- Equipment installation
- Some EMT pipe bending installation
Accomplishments
- Resolved product issue through consumer testing
- Collaborated with various teams in the development at Texas Southmost College
- Received Shining Star Award nominated by managers and peers
Certification
- Software House Certification
- Kantech Certification
- Previously certified AMAG Security Certification
- Exacq Certification
- State Fire Alarm License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Install Technician Level V
Johnson Controls
05.2018 - Current
Install /Field Service Technician
ADT Security
01.2004 - 04.2018
High School Diploma -
John Jay High School
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