Javier Romero
Palos Hills,IL
Summary
Information Technologist with experience providing excellent Customer Service and Product Support across different industries, in a remote, office or call center environment. Experienced in Account Management, MRO/OEM purchasing and sourcing. Knowledgeable with IT operations, Remote Network Monitoring, several computer applications and network support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager - Housing Consultant
Catholic Charities Of The Archdiocese Of Chicago - Robert Half Solutions
01.2023 - Current
- Responsible for managing a book of over 40 migrant families looking for affordable housing in the greater Chicago area, and for providing guidance and assistance throughout the IHDA/DHS rental assistance program.
- Communicating and coordinating with landlords and property management organizations regarding potential tenants.
- In charge of creating leasing agreements for landlords and clients (tenants) using DocuSign.
- Working with partner agencies to set up utility accounts for families moving to a new residence.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Additional job duties: Communicating daily with social workers at the shelter to be aware of any issues and/or transfers of families to other shelters.
Nutritional Services Attendant
Compass Group - Advent Health/UChicago Medicine
05.2023 - 10.2023
- Provided meals to in-house patients.
- Confirmed that patient dietary needs were met correctly according to the dietician.
- Additionally, assisted the chef and kitchen staff in prepping for the next morning shift.
Connections Support Specialist
ADP Total Source - Geneva Consulting Group
11.2022 - 02.2023
- Seasonal Contract - Worked as a member of the ADP Connection Services team within Client Operations.
- Handled inbound & outbound calls, and e-mail communications from vendors (Insurance Carriers) requesting support to troubleshoot configuration issues on EDI files used to enroll employees in HSA/FSA, life and medical insurance benefits.
- Monitored the exchange of data between clients and third-party vendors.
- Monitored the status of connections moved to a production status, investigated client support requests, and resolved issues with existing codes.
- Worked with account managers, engineers and clients to determine best practices for connection design.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Technical Dispatcher / L1 Support Engineer
George Jon
01.2020 - 11.2022
- Responsible for the operations and monitoring of secure and highly available eDiscovery platforms and client environments (Dell EMC).
- Managed a dispatch board acting as first point of contact for clients.
- Took inbound calls and triaged incoming support tickets using ConnectWise Manage ticketing system.
- Received support requests over the phone or by e-mail and scheduled Network and Application Engineers for issue remediation.
- Utilized systems & network monitoring tools such as Zabbix RMM to monitor client environment alerts (physical and virtual servers, applications, backup systems and Windows services).
- Resolved L1 incidents or escalated to the next available Sr. Engineer.
- Accessed client environments via Secure Link to investigate VM disk space issues in vSphere/vCenter and Dell EMC Unisphere/Unity.
- Unlocked and/or reset engineer accounts in AD, and looked into network connectivity or performance application issues from the front end.
- Handled communications with field technicians and created ingress tickets to grant access to Data Centers to perform hardware replacements on clients' enterprise storage products.
- Acted as a liaison between clients and engineering teams, ensuring timely communication during critical incidents.
- Updated client documentation on a monthly basis using MS Excel.
Account Manager UCC/IT
Westcon-Comstor (Synnex TD)
11.2017 - 11.2019
- Provided competitive quotes to resellers (VAR) for Unified Communications, IT Infrastructure, Security, Virtualization, Cloud Managed and Data Center products.
- Worked with Product Managers and Pre-Sales Engineers on pricing and configuration quotes for Government and Commercial opportunities.
- Created sales orders and worked with Purchasing and Collection teams to resolve billing issues and created RMA for clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Relocation and Deployment Technician
Technical Source Inc.
03.2017 - 10.2017
- Seasonal Contract - Performed hardware installs, move, add, change, disposal services and on-site support services to clients throughout the Chicagoland area.
- Provided support on EUC (End-User-Computing) and enterprise equipment.
- Performed cable management, smart hands & eyes support services.
- Asset management and asset tagging on devices.
- Devices were labeled and numbered during movement procedures and deployed at the new location based on the movement plan.
- Collaborated with cross-functional teams to ensure seamless deployment of hardware and software solutions.
Integrated Supply Buyer / Business Development Representative
Wesco Distribution
08.2014 - 09.2016
- Submitted requests for quotes (RFQs) to vendors/manufacturers for pricing and availability for Federal and Commercial clients.
- Negotiated deals with distributors, performed mark-ups on products and processed POs via EDI transmission.
- Perform outbound calls to potential partners to provide information on IT infrastructure, DataCom and Security opportunities.
- Worked with regional managers on special projects to increase sales and market share in the region.
- Collaborated with 3rd party marketing agencies on various projects to capitalize on WESCO's vertical markets.
Education
Network Specialist I - Information Technology Administration and Management -
New Horizons Computer Learning Centers
Chicago, IL06.2017
Bachelor of Applied Science (B.A.Sc) - Visual Effects & Motion Graphics
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL12.2008
Skills
- Windows OS 7/10/11
- Windows Server 2008/2012
- Active Directory (AD/DS)
- ConnectWise Manage
- VMware vCenter
- Dell EMC Unisphere
- IMAC/DEUC Deployment
- Cable Management
- Application Support
- Windows RDP tool
- RMM tool (Zabbix)
- PC LAN/WAN/WLAN
- DocuSign
- Design Software: Adobe Photoshop, Adobe After Effects, 3DS Max, C4D
- Bilingual (Fluent English - Native Spanish)
- Typing speed 40 wpm
Certification
Reveal AI Analyst, Reveal-Brainspace, 06/2022, 06/2024, 53648070
Timeline
Nutritional Services Attendant
Compass Group - Advent Health/UChicago Medicine
05.2023 - 10.2023
Case Manager - Housing Consultant
Catholic Charities Of The Archdiocese Of Chicago - Robert Half Solutions
01.2023 - Current
Connections Support Specialist
ADP Total Source - Geneva Consulting Group
11.2022 - 02.2023
Technical Dispatcher / L1 Support Engineer
George Jon
01.2020 - 11.2022
Account Manager UCC/IT
Westcon-Comstor (Synnex TD)
11.2017 - 11.2019
Relocation and Deployment Technician
Technical Source Inc.
03.2017 - 10.2017
Integrated Supply Buyer / Business Development Representative
Wesco Distribution
08.2014 - 09.2016
Network Specialist I - Information Technology Administration and Management -
New Horizons Computer Learning Centers
Bachelor of Applied Science (B.A.Sc) - Visual Effects & Motion Graphics
The Art Institute of Fort Lauderdale Inc
Reveal AI Analyst, Reveal-Brainspace, 06/2022, 06/2024, 53648070
Similar Profiles
ALEXANDRA Y. TORRESALEXANDRA Y. TORRES
Bilingual Therapist at Catholic Charities Archdiocese of ChicagoBilingual Therapist at Catholic Charities Archdiocese of Chicago
ASHLEY BROWNASHLEY BROWN
Senior Care Coordinator Supervisor at Catholic Charities Archdiocese of ChicagoSenior Care Coordinator Supervisor at Catholic Charities Archdiocese of Chicago
Darisha WarrenDarisha Warren
Teacher at Catholic Charities Archdiocese of MiamiTeacher at Catholic Charities Archdiocese of Miami