Javier Romero
Palos Hills,IL
Summary
Information Technologist with experience providing excellent Customer Service and Product Support across different industries, in a remote, office or call center environment. Experienced in Account Management, MRO/OEM purchasing and sourcing. Knowledgeable with IT operations, Remote Network Monitoring, several computer applications and network support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager - Housing Consultant
Catholic Charities Of The Archdiocese Of Chicago - Robert Half Solutions
Chicago, IL
01.2023 - Current
- Responsible for managing a book of over 40 migrant families looking for affordable housing in the greater Chicago area, and for providing guidance and assistance throughout the IHDA/DHS rental assistance program.
- Communicating and coordinating with landlords and property management organizations regarding potential tenants.
- In charge of creating leasing agreements for landlords and clients (tenants) using DocuSign.
- Working with partner agencies to set up utility accounts for families moving to a new residence.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Additional job duties: Communicating daily with social workers at the shelter to be aware of any issues and/or transfers of families to other shelters.
Nutritional Services Attendant
Compass Group - Advent Health/UChicago Medicine
LaGrange, IL
05.2023 - 10.2023
- Provided meals to in-house patients.
- Confirmed that patient dietary needs were met correctly according to the dietician.
- Additionally, assisted the chef and kitchen staff in prepping for the next morning shift.
Connections Support Specialist
ADP Total Source - Geneva Consulting Group
Elk Grove Village, IL
11.2022 - 02.2023
- Seasonal Contract - Worked as a member of the ADP Connection Services team within Client Operations.
- Handled inbound & outbound calls, and e-mail communications from vendors (Insurance Carriers) requesting support to troubleshoot configuration issues on EDI files used to enroll employees in HSA/FSA, life and medical insurance benefits.
- Monitored the exchange of data between clients and third-party vendors.
- Monitored the status of connections moved to a production status, investigated client support requests, and resolved issues with existing codes.
- Worked with account managers, engineers and clients to determine best practices for connection design.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Technical Dispatcher / L1 Support Engineer
George Jon
Chicago, IL – Remote
01.2020 - 11.2022
- Responsible for the operations and monitoring of secure and highly available eDiscovery platforms and client environments (Dell EMC).
- Managed a dispatch board acting as first point of contact for clients.
- Took inbound calls and triaged incoming support tickets using ConnectWise Manage ticketing system.
- Received support requests over the phone or by e-mail and scheduled Network and Application Engineers for issue remediation.
- Utilized systems & network monitoring tools such as Zabbix RMM to monitor client environment alerts (physical and virtual servers, applications, backup systems and Windows services).
- Resolved L1 incidents or escalated to the next available Sr. Engineer.
- Accessed client environments via Secure Link to investigate VM disk space issues in vSphere/vCenter and Dell EMC Unisphere/Unity.
- Unlocked and/or reset engineer accounts in AD, and looked into network connectivity or performance application issues from the front end.
- Handled communications with field technicians and created ingress tickets to grant access to Data Centers to perform hardware replacements on clients' enterprise storage products.
- Acted as a liaison between clients and engineering teams, ensuring timely communication during critical incidents.
- Updated client documentation on a monthly basis using MS Excel.
Account Manager UCC/IT
Westcon-Comstor (Synnex TD)
Downers Grove, IL
11.2017 - 11.2019
- Provided competitive quotes to resellers (VAR) for Unified Communications, IT Infrastructure, Security, Virtualization, Cloud Managed and Data Center products.
- Worked with Product Managers and Pre-Sales Engineers on pricing and configuration quotes for Government and Commercial opportunities.
- Created sales orders and worked with Purchasing and Collection teams to resolve billing issues and created RMA for clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Relocation and Deployment Technician
Technical Source Inc.
Palatine, IL
03.2017 - 10.2017
- Seasonal Contract - Performed hardware installs, move, add, change, disposal services and on-site support services to clients throughout the Chicagoland area.
- Provided support on EUC (End-User-Computing) and enterprise equipment.
- Performed cable management, smart hands & eyes support services.
- Asset management and asset tagging on devices.
- Devices were labeled and numbered during movement procedures and deployed at the new location based on the movement plan.
- Collaborated with cross-functional teams to ensure seamless deployment of hardware and software solutions.
Integrated Supply Buyer / Business Development Representative
Wesco Distribution
Port Washington, NY / Elmhurst, IL
08.2014 - 09.2016
- Submitted requests for quotes (RFQs) to vendors/manufacturers for pricing and availability for Federal and Commercial clients.
- Negotiated deals with distributors, performed mark-ups on products and processed POs via EDI transmission.
- Perform outbound calls to potential partners to provide information on IT infrastructure, DataCom and Security opportunities.
- Worked with regional managers on special projects to increase sales and market share in the region.
- Collaborated with 3rd party marketing agencies on various projects to capitalize on WESCO's vertical markets.
Education
Network Specialist I - Information Technology Administration and Management -
New Horizons Computer Learning Centers
Chicago, IL06.2017
Bachelor of Applied Science (B.A.Sc) - Visual Effects & Motion Graphics
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL12.2008
Skills
- Windows OS 7/10/11
- Windows Server 2008/2012
- Active Directory (AD/DS)
- ConnectWise Manage
- VMware vCenter
- Dell EMC Unisphere
- IMAC/DEUC Deployment
- Cable Management
- Application Support
- Windows RDP tool
- RMM tool (Zabbix)
- PC LAN/WAN/WLAN
- DocuSign
- Design Software: Adobe Photoshop, Adobe After Effects, 3DS Max, C4D
- Bilingual (Fluent English - Native Spanish)
- Typing speed 40 wpm
Certification
Reveal AI Analyst, Reveal-Brainspace, 06/2022, 06/2024, 53648070
Timeline
Nutritional Services Attendant
Compass Group - Advent Health/UChicago Medicine
05.2023 - 10.2023
Case Manager - Housing Consultant
Catholic Charities Of The Archdiocese Of Chicago - Robert Half Solutions
01.2023 - Current
Connections Support Specialist
ADP Total Source - Geneva Consulting Group
11.2022 - 02.2023
Technical Dispatcher / L1 Support Engineer
George Jon
01.2020 - 11.2022
Account Manager UCC/IT
Westcon-Comstor (Synnex TD)
11.2017 - 11.2019
Relocation and Deployment Technician
Technical Source Inc.
03.2017 - 10.2017
Integrated Supply Buyer / Business Development Representative
Wesco Distribution
08.2014 - 09.2016
Network Specialist I - Information Technology Administration and Management -
New Horizons Computer Learning Centers
Bachelor of Applied Science (B.A.Sc) - Visual Effects & Motion Graphics
The Art Institute of Fort Lauderdale Inc
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